[Resolved] Dell — Non delivery of product

mohitgoel

from Noida, Uttar Pradesh

Address:

Bangalore, Karnataka

We had booked a computer on 24th January 2011 through their sales representative Ms. Neetu Yadav. While confirming the order on the phone, she promised that the said computer would be delivered by 02-03rd Feb 2011. However, when we got the order confirmation, it was mentioned that the said order would be delivered on or befor 09th Feb 2011. When we spoke to Neetu, she assured us that this was just a mere formality and the delivery would take place well before that as she had promised. After that day she just dissapeared and refused to speak with us on the phone. Today (07th Feb 2011) when we called up the Dell customer care they said very casually that the order is not ready due to non-availability of certain parts. No specific date of delivery can be provided by them also. For order cancellation they say that it takes 25 days which is ridiculous.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

dhamkps

from Mendarda, Gujarat

Dell Laptop — non delivery

order promised delivery by 21 aug. No delivery no feedback. Dell agent not picking up phone. Order no[protected]. Agent name asheesh sharma.

sudhir todwal

from Delhi, Delhi

I have booked Dell Laptop Vide order no 1212 dt. 08.09.2010 in cash in the name of Sakshi Todwal from Creations, #G2, Vinayak Enclave, Vaishali Nagar, Opp Post office, Jaipur- 302021, Rajasthan.

They gave Dell Laptop on 08.09.2010. Next day they approach to us to return back this Laptop as this was issued to another customer. I man take back this laptop on 10.09.2010 and gave another model which was older they what I booked.

I called Ms Kalpana, who is MD of creation that we will take delivery may be on deepawali and she agreed. I requested her to pl. send deposit slip to us on address given in order form.

Neither she send me deposit slip not she picking up my call. I doubt her so I asked her to give me Laptop which I have booked on 08.09.2010 and given advance for that.Since last 15 days I am calling her more then 10 times and and she is promising me you will get your laptop by today or tomorrow.

After lot of follow up her man came to delivered Laptop. But again It was very surprise for me that he bought another model of Dell.

I am working in Gujarat and I can not come to Jaipur, I need help from your forum to get my money soon from Creations.

Copy of order form also uploaded for your needful.

avneesh kumar

from Mumbai, Maharashtra

I am have laptop n5010 problem panel lock not working properly

[protected]@gmail.com