Dell — Lack of customer support

DELL — lack of service

This is a copy of the mail I have written to them.

Hi Sir/Madam,

This is an issue with regards to quotation received regarding a 6 cell battery for Rs.4200. Now I wanted to place the order for the same and called up Dell people in 20-25 days from the date of quotation received. But the person whom I contacted told me that there has been a price increase for the part and you will be sent a mail (the same day I spoke to him) for the same after which the DD can be made. But there was no communication from anyone. Since the need was mine, I called them up regularly to get the new quotation but the person whom I had contacted told me that the mail has already been sent and it should have reached you by now. But I never received any quotation from your company. Now, in January, I get this mail telling me that the price for the same battery is Rs.5500/-. Now after exchanging mails and talking to them over the phone today (2/2/09), all I get to hear is Sorry Sir but we cannot do anything with the price changes, all we can do is charge you Rs.5000/- instead of Rs.5500.
Now why should I pay you even Re.1 more for a fault that is not mine at all.
I have tried talking to billing department (name written here of the person contacted), the team leader (name written here of the person contacted) but they have given me no solution.
Please look into the matter quickly and revert.

Looking for your cooperation.

PS- I hope this mail is not answered by the same people who I have interacted with over phone.

Now only God knows what will happen to this complaint of mine.

DELL — lack of customer care service

I purchased a laptop inspiron 15 a month ago . the antivirus in it got deleted coz there was a virus , i formatted the laptop . now i dont have any antivirus . and the dealer said i will have to buy it . DELL is supposed to give a antivirus cd , but they have only given a trial version of it . please help ..

DELL — For a service

sir i`m a student of btch.
i purchased a dell laptop on 9-9-2010,
then i have a problem in my lappi, & no one take a action to correct a my complain ,since dec 2009 to tilol now.
so please help me sir .
my ph no [protected]
[protected]

DELL — Services

Sometimes the World Gives So Many Reason To Hate It,
But Whenever it Happens
I Just Stop 'n Think Of You 'n Say
How Can I Hate This World When You Are A Part Of It :)

HI,

My name is Gagandeep. And my contact number is [protected]. I'm totally fedup of Dell company because as per big name dell company has very very poor service. I don't remember how many times I made call at [protected] this number . My experience says that dell executive is not professionally trained to take call of customers even they don't know what is customer value.

45 days before I brought dell Wi-Fi keyboard mouse from sector 34 Chandigarh. The has some problem like slow detection, slow typing. sometimes it stuck off .whenever I made call to dell service centre . They said your complaint has been registered and your complaint number & request number is this .shortly you received a email . Reply on that email with invoice (bill). Our company will change your product within 2-3 working days .but that day never come...

HI,

My name is Gagandeep. And my contact number is [protected]. I'm totally fedup of Dell company because as per big name dell company has very very poor service. I don't remember how many times I made call at [protected] this number . My experience says that dell executive is not professionally trained to take call of customers even they don't know what is customer value.

45 days before I brought dell Wi-Fi keyboard mouse from sector 34 Chandigarh. The has some problem like slow detection, slow typing. sometimes it stuck off .whenever I made call to dell service centre . They said your complaint has been registered and your complaint number & request number is this .shortly you received a email . Reply on that email with invoice (bill). Our company will change your product within 2-3 working days .but that day never come...