[Resolved]  Dell — Bad response

i want my prize money

Dell is a pathetic company..atleast DELL India...I booked a Inspiron Desktop on 28th...The sales girl told me that I will get the machine in 7 Days..when the order got confirmed..I got a mail saying delivery time 7-10 days from the date of manufacture..now I needed the Desktop for an urgent purpose...I felt guilty over the decision I made to choose DELL and called the sales person to cancel the Order..She said it will reach in 2-3 days time though they say 7-10 Days..the estimated delivery date was given as 3rd FEB 2010. On 2rd FEB 2010, I get a call and on 3rd FEB 2010 I get a mail from DELL support saying my order is stuck due to incorrect pin code (500 0075 instead of 560 075). The address was straight forward with all landmarks included in address. The address is in main part of Banglore. Despiting confirming it on 2nd FEB, the order is still on HOLD status on 3rd and nearly 4 people I had to confirm the Pin code. After that the response I get from the DELL support is that the DELIVERY will be done on 11th FEB 2010. My sole purpose of ordering a machine was the urgent work and they promise to deliver the machine after that..When I tried to cancel the order today (3-FEB-2010), the call center girl says that I have to pay a fine of Rs.1800 for a PC that has not left the factory..I have complained to multiple sources in DELL and ALL WERE RUDE to me..And later I learned that it is the was DELL works in India...Feeling Lost in a spiderweb of tricks played by DELL..When I asked why they didn't intimated of the cancellation charges at the time of booking, the person was saying that it is there somewhere in 'Terms & Conditions' section of website (not even the ordering pages) and will not be shown at the time of ordering..I feel helpless and angry over the attitude they have shown to me..This is cheating.

Though initially tough, the Dell staff managed to Deliver me the Desktop on 6th-Feb-2010. So I am not having any complaint/issue against DELL and am Highly satisfied with the Computer and service I received lateron. PLEASE IGNORE THE ABOVE COMPLAINT (COMMENT) BY ME..THIS IS NO MORE VALID.