Dell — CD/VCD Disc are not reading through DVD | |||
Dear Sir, I have purchase my Dell laptop Vostro 2420 in Dec.2012, My CD/VCD disc are not read through DVD. In initially when I have purchased it, I have find problem with only few Disc but now it is not working my all DVD. So please provide me service as soon as possible. Thanks, Jitendra Sharma [protected] 1/82, Vivek Khand, Gomati Nagar, Lucknow, UP, India Was this information helpful? | |||
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Dell customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
My last complain was on date 23-Sep-2013, what is your response time, please revert me with exact solution.
Reply
I have resistered my complain on 23-Sep 2013 but still waiting for solution, what is Dell your response and what is service standard. My complain id is 851016.
Hi Jitendra,
I am Kaveri from the Dell Social Media Outreach team.
To isolate the issue between hardware & software, run hardware diagnostics. If all tests are passed, it confirms that the issue is not with hardware on the computer.
- Press the power button to turn on the system
- Press F12 repeatedly or Fn+power until you see boot menu
- Select diagnostics.
and wait for the test to complete . In case you get any error message please make a note of it otherwise it is an issue with the software.
Also try to boot from a Bootable DVD . If you are able to boot from the DVD, that means DVD drive is fine and there is an issue with the software. So you can try reinstalling the windows to resolve this issue.
In case of any further assistance Please feel free to contact me directly by sending a reply to this blog.
We would recommend you do not post your private information on a public forum
Thanks and regards,
Kaveri D
#iworkfordell
(You can now follow us on you tube for online video support http://dell.to/18Sb4lF)
I am Kaveri from the Dell Social Media Outreach team.
To isolate the issue between hardware & software, run hardware diagnostics. If all tests are passed, it confirms that the issue is not with hardware on the computer.
- Press the power button to turn on the system
- Press F12 repeatedly or Fn+power until you see boot menu
- Select diagnostics.
and wait for the test to complete . In case you get any error message please make a note of it otherwise it is an issue with the software.
Also try to boot from a Bootable DVD . If you are able to boot from the DVD, that means DVD drive is fine and there is an issue with the software. So you can try reinstalling the windows to resolve this issue.
In case of any further assistance Please feel free to contact me directly by sending a reply to this blog.
We would recommend you do not post your private information on a public forum
Thanks and regards,
Kaveri D
#iworkfordell
(You can now follow us on you tube for online video support http://dell.to/18Sb4lF)
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