[Resolved] Dell — Faulty replacement

euphoricindian

from Chandigarh, Chandigarh

Address:

Chennai, Tamil Nadu

Hi
I bought a DELL Inspiron N51 laptop in June 2011. The warranty expired on 22 June 2012. Very coincidentally, the laptop developed an LCD issue on 20-Jun-2012 and I brought it to the attention of DELL and they replace my LCD and motherboard free of cost.
But, it has developed an LCD issue again, because of which the display screen is out of service. Now, DELL is demanding Rs. 11,000 for replacing the LCD screen.
I am questioning the operational fitness of the free replacement they made within the warranty. How will something replaced just a month ago develop a fault?
Can someone help me with some resolution on this issue?
Regards
Venkat
[protected]@gmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Dell India Customer Care

Verified Support

Hi Mr. Venkat,

My name is Vijay and I work for Dell Social Media Team.

Regret to hear about issue with Dell-PC.

As per the details, LCD was replaced on 20th June, 2012 and unfortunately the same issue occurred again within 40 days.

I understand it can be frustrating. Let me understand the issue and help you to resolve it.

In order to resolve, i need to understand the nature of problem faced in LCD.

Are you able to see display on screen??

Have you checked display on any external monitor ??

Please reply on this post with all details about the issue.

Alternatively, you can send me your system's service tag and contact details in a private message.

Please do not post any private information in public forum.

We are here to help you.

Thanks & Regards,
Dell_Vijay_D
Dell Social Media Responder
www.dell.co.in/support
http://www.facebook.com/dellindia
http://twitter.com/dellcares