Dell India Complaints & Reviews

I purchased this Inspiron Laptop from Dell for around Rs 34,000 last year but the experience has been a nightmare. I have changed parts three times within a span of a year through their warranty but now when the warranty has expired there is again problem with the hardware driver. Inspite of several complaints to replace the product as its faulty there is no proper respnse. Though they come & change the parts if its within your warranty for Free but you never know when that part will again stop working. If you call their Toll Free Number they will try to sell you extended warranty but wont listen to your complaint until you pay them money. It has been really a pathetic experience & I am planning to file a complaint in the Consumer Forum against Dell India.

Change DVD Drive in Dell Vastro - 1510
D-630 note book

S/no [protected]

[protected]


snajeev jha
SDO
Jabalpur
Mobile no. [protected]

No One is listing regarding Laptop complaint Service tag no – H6R48BS

I bought Laptop in 21st Oct 2011, Now my laptop is not powering on. I called appx. 15times & no one is listing to my complaint everyone is forwarding the call to the next to next person. I don’t know how I need to process. Please lookinto the below issue & let me know the complaint procedure.


Regards,
Sanjay Nagpal
M. +91.981.128.1788|
sanjay.[protected]@nttdata.com

Dell people cheat me

Dell LED 20" Computer Monitor(3yr Warranty) Billed on June 2011. At the time of purchase dealer offer me that any complaint within warranty will be replaced with a new one. Now its not working and registered the complaint and they delivered an old monitor and it is not working too. I am doing online freelance work.

Varghese K Abraham
[protected]

Complaint Registered on 27th July2012
Case ID:[protected]

30th July2012
Replaced item is an old and not working too

30th July2012 Complaint Registered Again
Still

2nd August 2012 Still I diidnt got any solution

I have make complaint 3 times I Have Lot of problems

USB Problems
Screen Problems
Touch Pad
PC Stop responding
Blue Screen Error (Stop Error)
Physical Memory Dumping
and Now Keyboard also creating problems

I have purchased Dell Inspiron 14R laptop 3 months ago from the online store of Dell, but m not happy with the performance of the system, its having number of issue which makes it hard for me to use regularly

I am facing following issues in my laptop:-

Battery back up is very low, maximum of one and half hour
Sound is not good, bass is too high i have seen many cases for this in dell... i think speakers are gone...
Shut down screen button is not working
System is getting black out as and when i pick my finger from touchpad
Color is getting fade from the touch pad just in 3 months as like i have scratched it from there.

Please suggest me some solution to replace the laptop and get me some better quality laptop... i am ready to bear the loss if any.. i have spent 43k on this. please change my laptop.

Dear Sirs,
I have purchased one Dell Laptop Model T[protected]") with Express Service Code : [protected] and Service Tag No. 61VV77BS from Northeast Frontier Railway Consumer Co-operative Society Ltd., Rest Camp, Pandu, Guwahati-781 012, Assan. It was purchased on 15.02.2011 at a cost of 24 EMIsxRs.2377/- But the same started malfunctioning consequent upon non-functioning of back up. While purchasing I was given a name Sri A. Banerjee, a Guwahati based technician with his telephone number but despite numerous efforts, I failed to contact him and compelled to lodge the complaint to the DELL on their No.[protected] and their attendance is awaited.
Obviously, the Railway Consumer Co-operative Society Ltd., Rest Camp, Pandu, Guwahati-781 012, Assan did not guide me properly as regard to its post sale maintenance and service of a costly equipment costing above Rs.50,000/-. While the DELL, being an agency of repute, would have ensured an instant service to its customers. You are hereby requested to kindly initiate appropriate step to prevent such apathy and misleading acts as resorted to, by the seller and the manufacturer.
I would request your forum to kindly intervene in such apathy on the part of both viz. the seller and the manufacturer, as well and extend an adequate help so that my laptop is inspected and repaired by an authorised DELL personnel. The laptop is well under the warranty and the cost of any component, if not covered under warranty or consumable, will be borne bu me.
With sincere regards,
Yours sincerely,
Gauri Sankar Nath,
Chief Office Superintendent, C/o General Manager,
Northeast Frontier Railway, Maligaon.

Res :Railway quarters No. 143/A, East Maligaon,
Guwahati : 781 011, Assam.
e-mail : [protected]@rediffmail.com
Mobile :[protected].

Hi
I bought a DELL Inspiron N51 laptop in June 2011. The warranty expired on 22 June 2012. Very coincidentally, the laptop developed an LCD issue on 20-Jun-2012 and I brought it to the attention of DELL and they replace my LCD and motherboard free of cost.
But, it has developed an LCD issue again, because of which the display screen is out of service. Now, DELL is demanding Rs. 11,000 for replacing the LCD screen.
I...

I had problem with a new laptop which I purchased in feb. 2012 I allowed engineer to change speakers but problem was not resolved and then dell support team asked me for change of motherboard of laptop which was not used even for a single day.Any how they could not convince me and they had to replace the laptop.

I am just quoting incidence to let you know that I understand electronic item may fail and that is why I allowed dell engineer to change speakers of a new laptop for first time itself .

Then I received new laptop(after replacement) in march2012,which is again having problem within 4 months.I reported problem of sound driver but my hard disk was changed.I could not understand connection between hard disk and driver even then it was fine.For the first time when i started the system problem was resolved,but when I restarted I had same problem.Now again support team wants to change the mother board of laptop.

Frankly speaking i am not ready for change of motherboard after hard disk.Warranty is provided for convenience of customer not for convenience of dell so that they may provide poor quality of product and change the parts every

time system fails.I cant let engineer open my system every now and then.And repairing system frequently affects performance of system.I see replacement of system only option available rather than changing each part separately.

I really had horrible experience with dell product and don't wish to buy any product from dell in future.All hopes that I had from dell product's quality are shattered.And customer satisfaction,I cant even talk about it with reference to dell support team.

piyush

Sub: warranty and genuine bill of Thailand issue with dell laptop (dealer not ready to fulfill their promise)
Hello receiver,
My name is jai singh yadav. I had purchased a DELL Laptop, INSPIRON N5050, SERVICE TAG NO. 5DLVLP1 and express service code [protected] from shop name Laptop world 105,baja house-97,Nehru place, new delhi-110019
Showroom manager/owner shive murti give Indian bill of invoice no. 280 sales tax no [protected] with one year on site DELL warranty.
When I had faced problem to my laptop I called dell customer care they had told me that this system is out of India (Thailand) and DELL will only provide service on the production of genuine Thailand bill.
I called so many times to shive murti (Laptop world) and told him about the problem, he didn’t give me satisfactory answer and when I reached shop he told me that he had sold thousands laptop and all laptops comes from Thailand.
He denied to give genuine Thailand invoice and told me that he will not support me in future.


Regards//
Jai singh yadav
Mob: [protected]
Mail id:[protected]@gmail.com

One Dell Aero Phone "in One year guarntee period" Was Given to Jaipur's dell mobile authorised service centre On 21st June,2012 for repairing of cell. He told us to give the phone within 20 days but it still 1 month & above
and he is now saying that it will take 7 days more.
If You Don't send my phone within 2days I Will go in "Consumer Court" For help

Name Of Service Centre: DIGICOMP COMPLETE SOLUTION
JAIPUR.

I Think You will Take This Seriously, Otherwise You will pay my cell phone & remedy for my mentally problem.

Hello,
I purchased a Dell laptop (service tag CD08VQ1) in November,2010,and it was troubling a lot and anyhow i could manage to get out of the issue as they provided me with replacement in August,2011.

Now within 1 year, it has again started troubling. When i tried to contact Dell Services ,they send the engineer with replacement parts but still some some of the issues left unresolved.20 days already has passed since then.

when i asked for the replacement of the laptop, they said, it's not possible we will try resolving which will take another 10 days.for this service i have paid Rs 13000 approx.

Being an MBA student I have already suffered from a heavy loss of studies, time and efforts.

I hope you will understand my plight as a customer, and the loss of resources as a professional.

I therefore, urge you with due expectation to escalate this issue to the right person in a right

i have problems with the battery back up,charger and the system getting heated up (in warranty period). Adding to my problems is the dell customer care whom i have called at least 6-7 times and they are just doing one thing putting ma call on hold. Dell has got the most poor customer care service.

i Sibasish Nanda purchased a dell monitor in Sep 2011 bearing sl no-CN-0321DV[protected]L-HDGI,but now therte is display problem.my contact no-[protected]

I HAD PURCHASED DELL LAPTOP I RECEIVED EARPHONES WITH THEM CREATIVE EP-630 THEY ARE NOT WORKING PROPERLY
I ALSO DONE THE COMPLAIN BUT THE REPLACED ITEM IS ALSO NOT WORKING MY LAPTOP SERVICE TAG NO .IS [protected]
& MY CONTACT NO. IS [protected]

sir, I m amit verma from sirsa ,haryana i have a DELL Laptop Inspiron N5050 in march 2012 and suffering from differnt problems.... i m facing problem of window, slow processing and also hanging problem... i have complained differnt time in service center alsocustomer care regarding this problem but unsatisfactory response... so, i request u please help me...... contact no. [protected],[protected]

I had given the dell mobile to service centre (Accel Care Centre) for problem in my dell mobile(Audio receiver Parts) on 11 June 2012 but still it is pending. Mail is forwarded to Dell Mobile care still no response, Even I called the dell mobile customer care service centre they are saying parts will be dispatched by 16 July 2012 but Accel Care centre had not received any parts.

How will my problem will be resolved. Its already 36 days passed lodging the compliant to Service centre(Accel Care Centre Kolkata).

Regards
Shankar.[protected]@gmail.com
[protected]

As per the two quotations dated on[protected]KMM21542333V64358L0KM) & ( KMM21542785V65380L0KM) sales executive Bhakti Direct number[protected] Ext Number : 13075 ...i had deposited rs 5600/- at icici bank in the current a/c of devraj computers (p) ltd and sent the scan copy of the deposit slip on the same mail [protected]@dell.com and give the promise that i would get the battery within 4-5 working days but after the 15 days they are not able to answer my query as they are transferrring calls to sales dept to dispatch dept where Mr Rahul is also not able to answer the consignment status and rather giving me information about my consignment they are telling me sir you leave the consignment and i will deliver the battery at the place you are moving.After sending so many email they are not answering my mails.
So dell post purchase service is very frustrating not 2 suggest any1 to purchase dell laptops.

Sir,
I have purchase a dell laptop whose Model no. is Dell vostro 1540 and part no. is 898bcr1 of this laptop the speaker is damage. Please solve this problem as soon as possible.

Thanking You
Brijesh Tyagi
[protected]

hello sir i have purchase dell laptop vostro 1014 his service tag no.36XXBN1 and express service code [protected], laptop bottom base has broke in one side. . i want to purchase extra warranty (warranty extension). i talk before 1 month in anoop bhargav, he know that laptop bottom base has broke and he said the warranty charge is 3900 rs and at this time i talk dell customer care he say the warranty charge 9000rs approx because your bottom base is broke. i have a one mail to anoop bhargav he writes in this mail the warranty charge is 3900rs. so i want to purchase extra warranty in 3900 rs pls help me

Name Monty agrawal
Contact no. [protected]