[Resolved]  Dell India / Dell Inspiron 1525 — Worn out colour coating when supplied

Dear Sir

I am writing this complaint with great regret. I bought the Inspiron 1525 laptop online. No engineer came to install it when it was supplied. The silver colour coating of the side panel of the key pad were worn out. It was so difficult to get through the customer care as most of the time it is coming busy. And even if one get them they starts transferring calls from one to other and put them on hold for infinite time. I have tried so many time but most of the time I failed. A technical service provider from dell told me that this particular problem is not coming under warranty. It is still under warranty period. It can be easily proved that the worn out of the colour is not due to the usage.
Vivek Bagchi
Department of Chemistry
Indian Institute of Technology, Delhi
Hauz Khas New Delhi-110016


Laptop details :

Service Tag: C33V1BS

Quotation No.: IRSO1453522 Order No.: Page No : 6
Customer
Code : 377464 Customer Po No. :
Name : Vivek Bagchi Customer Po Date :
Billing Vivek Bagchi Shipping Vivek Bagchi
Address Address Department of Chemistry
Indian Institute of Technology
Hauz Khas, New Delhi
Delhi 110011 Delhi 110016
INDIA INDIA
Fax No.:
Quotation Date : 26/05/2008 Customer Tel : [protected]
Valid Till : 27/05/2008 Payment Terms : PREPAYMENT CASH
Customer Contact : Remarks :
Sales Person : Umashankar VN Cost Centre : 21819 Search Key : IRSO1453522





Amount Rs 39, 681.00
BCD 0% Rs 0.00
CVD 10.3% Rs 4, 087.14
SAD 0% Rs 0.00
EduCess/Surcharge 2% Rs 81.74
Custom SHE Cess 1% Rs 40.87
BCD/CVD/Excise Duty Rs 4, 209.75
VAT/CST/WCT 4% Rs 1, 755.63
DEFAULT 0% Rs 0.00
Other Tax 0% Rs 0.00
Total Rs 1, 755.63
Service Tax 12% Rs 0.00
Education Cess 2% Rs 0.00
Service SHE Cess 1% Rs 0.00
Total before Discount Rs 45, 646.38
Less Discount Rs 1, 755.00
Total Amount Rs 43, 891.38