Dell India Pvt. Ltd — Frequently faults in Lap Top R/O order No 0492734 Tax Invoice No. 00399929,

Address:

Alwar, Rajasthan

With reference to above cited subject it is stated that I have purchased a Dell studio 1558 notebook Lap Top -OCQT S541031IN8 R/O order No 0492734 Tax Invoice No. 00399929, service Tag No. DK7V4BS, express service code [protected], Model No PP39L, purchase on Invoice dated 27.01.2010 from your company.
But it is regretted to say that the Lap Top is not working satisfactorily since it is purchase either due to manufacturing defect or other defect of Lap Top. The fault comes frequently again and again in Lap Top. Frequent maintenance has caused disappearance of original look of Lap top. Your service centre also so far in my son IIT College Ahmedabad so very difficult to approach frequently. The details of fault observed and restored to your company are as under.
S.N Name of Fault Fault Attended
1Black spot on LCD - Changed Original LCD by your service engineer
2Cooling Fan not working-Changed cooling fan by your Ahmedabad s/centre
3C.D drive not working - Attended fault by your Ahmedabad service centre
4Window trouble -Attended fault by your Ahmedabad service centre
5Wifi not working- Attended fault by your Ahmedabad service centre
6 Again asking genuine window and frequently ON-OFF problem in Lap top
Therefore you are requested to replace my son Lap top immediately so that my son work may not affect adversely. My Son Contact no is- [protected]
(Pitamber lal saini)
PA to Dy. General Manager
O/o GMTD, Alwar-301001(Rajasthan)
Mobile No- [protected]
Land Line No.[protected]
email- [protected]@rediffmail.com