Dell India Pvt Ltd — Product not delivered | |||
Hi, I had booked a laptop with Dell India Pvt ltd & they charged the amount of Rs 51827/on to my credit card and the aproval No is 811069. Inspite of repated follow ups they have not at delivered the laptop and everytime they are giving new excuses.Now the money has also been debited from my credit card account and they are calling me back and asking me for several details like my credit card no expiry date etc. they are just harasing me without delivering the product to my address and they does not even have the courtousy to exp[lain me why they are taking so much time. Was this information helpful? | |||
 2 Comments | |||
Comments
dell india pvt. ltd — delivery
I'm Mr. Gaurav Ostwal form Hingahgat 442301 maharashtra, India. I had purchased Dell Studio 15 Notebook on the 20th, August, 2010 under Mr. Kishor Nagrajan, Inside Sales."Dell India Pvt. Ltd.
M-4, SIPCOT Industrial Park
Sunguvarchatram Post
Sriperumbudur Taluk
Kancheepuram Dist., Tamil Nadu - 602106, India
Phone :[protected] Fax :[protected]
My Order Number: [protected] and Customer Number is:[protected]
As the product cannot be delivered, I contacted Dell Customer Care several times. Finally Mr.Kishor informed me that product is despatched to blue dart. I afte 4 days i checked on blue dart online my product is still in chennai godawn. i confirme from blue dart they replied there is prob. in billing no.
and address hence it cannot be delevered. i informed kishor same he said today porb will be solved but since last 5 days my product is remained in chennai nothing is change.
after all these duration i tried severl times to mr kishor but he didn't received my any call or reply of any mails.
Now i am not intrested to buy any dell product
please help me what to do
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
3043
Pending
0
Resolved
773
View all 3043 Dell India reviews & complaints
+91 80 2506 8026
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
View all Dell India contact information
DELL — all products are not delivered
hii ,I baught a dell laptop and got its delievery on 8-feb-2010. along with the laptop i also paid seperate amount (Rs 990) for Mcafee with 15mnths subscription.but after checking my system it was subscribed for just 1 mnth. i have been sending them email again and again but not getting any reply that by when they can resolve my issue.so please help me out into this matter .I am providing details about my order:quotation number- IRS03246702
customer id-998992
order no.[protected]