[Resolved] Dell India Pvt. Ltd — LCD Problem in Laptop | |||
I have procured the Laptop Inspiron (TM) 1564 (Product Code No.S5412061N8) against Inv.No.00442310 dtd.19/03/10 from M/s Dell India, but there is some problem in the laptop's LCD Screen which was brought to the notice of their Customer care no. of times. Some of the Dell Customer Care Executives whom the undersinged had explained the problem in detialed were Mr.Ankit, Mr.Umesh Taluja, Mr.Sagar, Mr.Sunil & Mr. Narayana all these executives had accepted the problem and assured that the problem will resolved and had asked to carry out no. of operations on the laptop but even after doing all the activities as advised by these executives the problem still persists. You are requested to advise the further coarse of action against th referred company. Regards, Ashish Landge G-105, Ambuja Cements Colony, Post Upparwahi, Tehsil - Korpana,District Chandrapur, State Maharashtra-442908, Mb.No. [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dell India Pvt. Ltd — Hopeless Services
Firstly Dell does not accept purchase orders from small companies. It has to be in the format that they submit. They were not accepting my order because i placed a penalty clause in it that too after the delivery period ends. So i had to place order in their format.Order was placed on 22 October 2010 and confirmation received on 27 October. As per order confirmation, laptop was to be delivered by 19 November. On Dell's website it was supposed to be delivered by 16 November, 2010.
Today being 3 December, Dell sales person Mr. Dipjyoti Nandy does not pick up my phone, neither the care service center is ready to give me the status. On the website it shows that product has been shipped from factory (Malaysia).
It is my sincere advise not to entertain foreign companies like these and be extra sure while making any purchase.
it will take 20-40 days to reach
M/s Dell has an third class after sales service.
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Dell India Pvt. Ltd — Poor After Sales. Faulty Product
Dear Sir/MadamI purchased a Dell Inspiron Model 1410 worth Rs. 40600/- in Oct 2010. Within just 45 days of purchasing, My bluetooth software stopped working. On the instructions of their Technical Executive, I was told to reboot my laptop to repair my bluetooth driver. I performed the necessary action but not only did the bluetooth not work, even my webcam stopped working.
I, then, requested for a repalcement. Firstly, Dell has a telephonic after sale service. Getting through to the concerned person took a lot of time. I, then contacted the Area Sales Manager, who just forwarded a mail and didnt bother to listen to my queries. Even their Technical executives are not available over the fone. Finally, my request for a replacement was accepted.
Even though the laptop stopped working due to no fault on my part, I was subjected to unfair treatment by my calls being unanswered. When my request for replacement was accepted, I have been told that my faulty laptop will be taken and I will have to wait to 12-15 working days to get a new Laptop.
I am an MBA student and my entire curriculum depends on my Laptop. Waiting for 12-15 days without a laptop is not just unfair but clear injustice.
Awaiting response from your side.
Regards
Hardik Naik
Mumbai