[Resolved] Dell India Pvt Ltd. — Poor after sales service | |
Dell India Pvt. Ltd./Desktop Complaints - Poor after sales servis View all Dell India Pvt. Ltd./Desktop complaints Dell India Pvt. Ltd./Desktop Posted:[protected] by Shashank Jain Send email Poor after sales servis I have bought a new Dell desktop computer on 27th March 2009, which has developed problem within a month of purchase. The request for support service was registered with DELL on 28th April and a technician visited on 2nd May. He was not able to rectify the problem fully that day and promised me to return on 5th May for further action after discussing the problem with company. After this I haven't heard from them. I have tried to contact them again for follow up but they gave some on-line suggestion which didn't work. When I conveyed this to Dell and requested to send a technician, they have stopped replying my mails, though as per the service document (part of the purchase package) they are supposed to response witjin 24 hours. I have also tried to contact other service providing team of Dell on their website on 13th May, but they also didn't responded (though they are also supposed to respond within 24 hours). Now Dell has also stpped responding. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
Hello,
In such a case it is advisable to escalate the matter at once. Dell has escalation procedure and you can ask supervisor on shift, also please see that India Dell support has a habit of taking people "for granted" with typical attitude, hence please escalate the matter.
Since the system is within warranty they will surely fix it, provided you get on top of their head.
In such a case it is advisable to escalate the matter at once. Dell has escalation procedure and you can ask supervisor on shift, also please see that India Dell support has a habit of taking people "for granted" with typical attitude, hence please escalate the matter.
Since the system is within warranty they will surely fix it, provided you get on top of their head.
DELL — fading of colour of studio 1435
i am pragyan, an engineering student from orissa.i have purchased a dell studio 1435 laptop on 3rd march, 2009.i have paid Rs50000 for it . its colour was flamingo pink.but to my surprise its colour is fadig from all the corners.i talked to concerned dealer but he suggested me to talk to dell.when i tell about my problem, dell help center suggested me again to pay Rs8450 to repair it.its not convenient for me again to pay Rs8450, after paying Rs50, 000 only four months ago.please help me in this regard.i want my laptop to be fixed.service tax no of my laptop is 1X1W2BS.i am attaching photos of my laptop. i am pragyan, an engineering student of orissa.i have purchased a dell studio 1435 laptop on 3rd march, 2009.at the time of purchasing its colour was flamingo pink but from its corner colour has been faded.it does not look pleasent to eyes.i have purchased it for Rs50, 000.when i complained it to the dealer he suggested to to talk to dell.but when i consulted dell regarding this fading of colour, they asked me to pay extra Rs8, 400 for its repairment.its not convenient on my part to give that much amount as i have paid fifty thouasnd rupees only four months before.i also have one year warrenty onmy laptop.i just want it to be repaired.i really love my computer a lot.i just want that dell should fix my computer.
oooo dell is doing all that dell i very good computer
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Dell India Pvt. Ltd./Desktop — Poor after sales servis
I have bought a new Dell desktop computer on 27th March 2009, which has developed problem within a month of purchase. The request for support service was registered with DELL on 28th April and a technician visited on 2nd May. He was not able to rectify the problem fully that day and promised me to return on 5th May for further action after discussing the problem with company. After this I haven't heard from them. I have tried to contact them again for follow up but they gave some on-line suggestion which didn't work. When I conveyed this to Dell and requested to send a technician, they have stopped replying my mails, though as per the service document (part of the purchase package) they are supposed to response witjin 24 hours. I have also tried to contact other service providing team of Dell on their website on 13th May, but they also didn't responded (though they are also supposed to respond within 24 hours).Now Dell has also stpped responding.