Dell India Pvt Ltd — Unfair Trade Practices | |
Dear Sir, I have the following issues with Dell India Pvt Ltd. A company like Dell took 24 days to deliver, after booking the order and taking full payment of Rs.55, 627/- from me. Is it justified to take full payment of a large sum as mentioned above, while knowing that the goods can not be delivered within a reasonable time? Who should be held responsible for interest for the intervening period? In such a situation who is the suffere the poor consumer or the company which has unfair policies heavily skewed in its favour. Are these not tentamount to unfair, unethical and restrictive trade practices? Who should be held responsible for the mental agony we suffered on account of this? There was a Price Defference for Rs. 5000/- approx. on the dates of booking the order and the date of actual delivery. On the date of actual delivery the price in fact was less around Rs. 5000/-, will your company refund this amount to me besides other loss and damages. Through this complaint I demand the refund of Rs. 5000/- and claim Rs.10, 000/-for the mental agony, other loss and damages. I shall be eagerly waiting for a reply from the company. Thanks S P Singh Was this information helpful? | |
 3 Comments | |
Comments
I do not agree with the above, every companies policy differs in their own way, like if you were to order a Tata Nano today you would receive it after 5months! .. Now is that a company policy or Unfair Practice? Of course not. Its just the time it will take since there are a number of things involved. Same goes with your dell that you ordered, dell machines (if im not wrong) are also custom built, unless you were to get a computer from the Dell Store directly. And im sure there is an agreement in the company policy which reflects that you agree to the estimate time frame in which the product would be delivered. And you would have accepted that by opening the computer box. So what I believe is sorting a compensation might not work out.
Note: I don’t own a dell nor am I representing dell.
Note: I don’t own a dell nor am I representing dell.
Sir,
I regret to say that I had informed to you on telephone that I have purchased a laptop bill No- 29, dated 29/08/08. Service Tag 5NH32BS. .
When I was doing my work on laptop dated 25/5/09, suddenly I found that there was a black spot on the right side of LCD, then dated 26/6/09. I have lodged a complaint No- 2144011, to you by telephone.
Your tech had visited at my site dated 28/5/09 he checked the system and demand money for rectification the same when I refused to pay the amount . He pressed the black spot for testing and became wide defect/fault, due to bad checking of your technician
I regret to say that I had informed to you on telephone that I have purchased a laptop bill No- 29, dated 29/08/08. Service Tag 5NH32BS. .
When I was doing my work on laptop dated 25/5/09, suddenly I found that there was a black spot on the right side of LCD, then dated 26/6/09. I have lodged a complaint No- 2144011, to you by telephone.
Your tech had visited at my site dated 28/5/09 he checked the system and demand money for rectification the same when I refused to pay the amount . He pressed the black spot for testing and became wide defect/fault, due to bad checking of your technician
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
3043
Pending
0
Resolved
773
View all 3043 Dell India reviews & complaints
+91 80 2506 8026
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
View all Dell India contact information
I have some issues against this company.