Dell Inspiron 1525 — Poor technical and warranty support

Dell Inspiron 1525 — Poor technical and warranty support

G Gaurav from Gurgaon, Haryana

I have a Dell Inspiron 1525 with 3 years next business day warranty. It has been giving me issues right from the day I bought it and makes me regret buying it. The stupid Dell machine started restarting intermittently. Since I have been in IT for last 9 years, I dont need Dell's call centre to tell me what needs to be done. I did all the troubleshooting and isolated the battery to be causing the issue. Finally I contacted Dell technical support to get the battery replaced and the the call centre agent gave me some basic stupid steps to perform which were not even close to what the issue was. They were not ready to help at all and wasted 1 week in troubleshooting some irrelevant redundant steps. Finally when they realised that the battery was faulty (which I had already reported a week ago), they rudely asked me to buy a new battery from outside, despite the fact that I paid extra for a 3years next business day warranty. I was promised an engineer the very next day I report any issue and was told that the warranty will cover everything till 3 yrs. Dell's after sales support is the most pathetic support I have ever come across. Dell's sales rep push customers to pay more for warranty and earn incentives. On the other hand, when you contact Dell's tech support, the technician's run away from their responsibilities and bring in new clauses of warranty to save warranty costs and earn incentives. I guess, this is the award winning Dell business model that Dell boasts off. I would not recommend anyone to buy Dell ever again. Was this information helpful? No (0) Yes (0)

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Erika Hahn

I received a Dell Inspiron 1525 as a gift. The hard drive began to have major trouble with freezing up at startup and Dell technical support were very unhelpful. I spoke to them over a MONTH and finally they told me to reinstall Vista OS. I lost all my files so I bought a backup. The Dell Inspiron has trouble copying CDs in the drive. The closer I got to the warranty running out the more technical support refused to help me, engaged me in such long problem solving trouble shooting that had nothing to do with the problem at hand. And finally stone walled me until the warranty ran out. My harddrive is now toast and I have to purchase a new one myself. I was told by my IT guy never to buy Toshiba harddrives which are very cheap and poorly made, tend to fail, and are sold by guess who, Dell, in all their laptops that year in Inspirons. As the complaints above testify, the customer service are only trained to run through their laborious drills that never really answer nor solve the problem. It was obvious to me after several calls, including one where in India it was getting late so he told me he didn't want to deal with me anymore, that they do not want to replace anything that breaks, they will just stone wall you until your warranty runs out with lame excuses about installing bad software
or viruses when clearly the problem was hardware and I had an independent IT guy verify that for me after spending cash out of pocket for his hourly rate. Thanks a lot for nothing Dell.

R.Manikandan

from Payyannur, Kerala

My inspiron laptop battery is low then without battery into direct current also working in my lap