Dell Inspiron 1525 — worst service

Address:East Delhi, Delhi

I am facing multiple issues with my Dell laptop from last month and i have reported all these issues to them.
But they have not solve my single issue till now.
Every time i call them, most of the time their support staff put the call on hold and call got disconnected in a minute.
I have reported issue 15 days back and they haven't respond till now.

Thank you
Antriksh
antriksh.[protected]@gmail.com
[protected]
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dell/inspiron 1525 laptop — Dell support is Worst........

I was getting problem of current flowing in my laptop and i had complaint of it. one engineer came and he found that problem and open the laptop and change motherboard but after rearrange the laptop another problem I faced at the present time of dell Eng .of keypad of Keyboard and he tried to solve the problem but he was not able to solve it. He has given me one copy in which he has written the status is incomplete. I have called many times to dell they are telling to open laptop itself they will only support on call.
Now i am calling in dell support then they are saying that you have to pay for it or you have to extend the support. But my problem came in the warrant period and this problem was not previous, the keypad problem is creating by the Dell Eng. after changing the Motherboard.
Please take some necessary Action.
My name is -Naval Kumar Gupta
Mob No.-[protected]
My laptop is - Inspiron 1525
Tag No. is-72GX2BS

Hi Antkrish,
I am very sorry to hear this. It is indeed a very unfortunate incident and I will very glad to look into this issue. Please send your contact details, order number and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.

-Lilly
Dell Social Media Outreach and Resolver
Dell India Pvt Ltd
Dear Lilly,

I have drop my complain on the mention ID yesterday itself and waiting for their response.
Hope they will help me this time.
Thanks for the response.


Regards
Antriksh
Dear Lilly,

I have drop a mail 2 days back on the ID mentioned by you, but there is not even a acknowledge from you people.
pathetic service and a pathetic products from DELL.

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