[Resolved]  Dell / Laptop — fraud by Dell

I purchased a Dell Vostro 1510 of service or warranty tag number 2GLZ1BS Laptop from CONTEC SYSTEM H.O108, Sahyog Building, 58 / B.O104-A, Manjusha Building, 57 Nehru Place on 1st of January 2009. But the day I purchased this laptop I had facing so many problem .On 2nd of January 16, 2009 when I was trying to install window XP, CD was not booted at that moment of time . I asked dealer to replace the laptop but he was not agree to replace the laptop, then he(dealer) lock a call on 4th January 2009 with complain number[protected] at Bangalore to repair my set but he did not replace the set . On the 5th January 2009 DELL service engineer came at my home .He replace my DVD writer with another DVD writer but he did not install my operating system because of certain DELL company policy . At that moment of time only CD was booted but operating system was not installed . But when operating system was installed, its touch pad was not working .This create another problem. On 8th January I had given a mail to dell servicing id with Support Request - 2GLZ1BS - Vostro Notebook 1510 - Case #:[protected]KMM6670893I23241L0KM). They had given me a mail of some diagnosis steps but the problem was not resolved by those diagnosis steps. On 13th January I lock a call for touch pad problem with complain number 1873636 & service no. [protected]. DELL service engineer came at 16 Jan 2009 but he could not resolve my problem .After few weeks they send their service engineer at my office and he replaced motherboard of laptop then within a week laptop again creating problem. When I had given no. of time remainder about consumer court, DELL would agree to replace my set. But this time DELL was not ready to replace my set at my home site. I purchased DELL laptop because they would give home site service instead of that they told me to submit your laptop at IRIS Computers Ltd A-155, Mahipalpur, Road No 4, New Delhi who is the main dealer of DELL laptop. Actually my dealer Mr. Agarwal from CONTEC SYSTEM H.O108, Sahyog Building, 58 / B.O104-A, Manjusha Building, 57 Nehru Place purchased this set from IRIS Computers Ltd A-155, Mahipalpur New Delhi.As per the information I submitted my laptop at IRIS Computers Ltd A-155, Mahipalpur, Road No 4, New Delhi. On 31 March 2009 I got the replacement of my set at iris computer. They handover a carton which includes everything but my carry bag, 2 GB RAM & a modem is missing which I had handover to dealer with the defective set .For your information i would like to attached the file of handover document and other mails .Till now they had not given the carry bag, 2 GB RAM and dialup modem. Kindly help me because I am already lost 50000 Rs in this process & not very much aware about consumer court. If you could proceed some consumer court action against him then it could be helpful for me.

Thanks & Warm Regards
SANJEEV KUMAR
PANASONIC AVC NETWORK INDIA COP. LTD.
C-52, PHASE II, NOIDA
PH. NO. [protected]


Please collect the ids of Dell service persons as well as my dealer. So it is easy for you to file a case against him.

My id--- kumar.[protected]@mtaic.panaonic.co.in
Nehru place dealer--- [protected]@hotmail.com
Main dealer who sale this laptop to Nehruplace dealer--- bobby.[protected]@iriscomputers.net
Dell service persons-- [protected]@dell.com, <[protected]@Dell.com>, <[protected]@DellTeam.com>