Dell Laptop E5400 — Wrong Promises by Sales

Dell has a pathetic way of handling their corporate clients. I had ordered and paid for 1 no Dell E 5400 laptop on 23rd of March with a commitment of assured billing by their sales manager that it will get billed by[protected].

Sales manager all along had been confirming that the billing will take place and changed the order specifications saying that it is required to make sure that billing happens on or before 31-3.

On 31-3, they inform that the billing cannot happen come what may.
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Office Home and Student 2010 was included with purchase of Dell on order #[protected], but we received a separate charge on Invoice #[protected] for $158.99. Why were we charged for this when it we understood it was included with purchase of $468.23?

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