Dell — parts undelivered and backstepping from commitments

Hi, I am Shiva, student and am having dell inspiron n5110 laptop with service tag FRN8DR1. Recently as my laptop was not booting, I had called Dell India support for technical help and they guided me to replace the motherboard and the processor. As I am not in India which I had clearly communicated, I had requested only for the delivery of the parts and I would get it replaced from my end at my convenience, to which I was informed that I would still need to pay for the service as this is Dell’s business model. To which I agreed to pay and as this costs a lot of money, I had enquired about the warranty and I was guided it has international warranty of 3 months ( 90 days Next Business Day international warranty) . And hence I had placed the order. After two weeks of placing the order I get this email from Dell: Dear Mr. Lalwani, This letter is with reference to your Dell service tag FRN8DR1. I have reviewed your case and have understood that you have purchased a break fix service from Dell technical support for Motherboard and Processor replacement. However, the parts could not be replaced as you are currently in the United Kingdom and you cannot return the faulty parts. Please note that in the given situation, we request you to exercise either of the below options for us to be able to complete action from our end: 1. Accept complete refund for the amount you have paid for system repair. 2. Co-operate in Dell’s replacement procedure by returning the faulty parts. 3. Accept delivery of the new part at any location in India without returning the faulty parts. However, we would not be able to offer any warranty on the replaced parts/system. Please indicate the option that you wish to exercise as detailed above within 5 business days. To which i had clearly mentioned that none of the options are acceptable to me as this is not a wrong impression which i had given you. Before placing the order I had clearly mentioned that I am not in India and I am looking for international warranty and then confirmation from Dell support I had placed the order. You people have already wasted very important period of my study as I am writing my master thesis and my entire data is in the laptop which doesn’t work and now I have to deal for mistake made by you. Even after repeated mails to Dell, you people are least bothered to resolve the issue. You have already caused me enough mental trauma as my deadline for thesis submission is approaching and you people are not delivering the parts as promised. Look into this issue and make sure that i get the parts delivered asap with international warranty of 90 days which was promised before placing the order.