[Resolved]  Dell — POST WARRANTY SERVICE ISSUE

Address:

Vadodara, Gujarat

I brought DELL XCD 35 mobile in Aug'11 from Vadodara worth INR 10,000. In Nov'12 screen problem came and 90% display gone( enclosed is photos for ref). I tried many times to get service support from DELL mobile's service center in Vadodara but they talked quite rudely and did not extend any support.


Further, I contacted DELL India for there support on 18 Dec'12.and explained my problem through e-mail. After many reminders they reverted back asking for original invoice of my mobile on 26 Dec'12 assuring that DELL India will extend enough support to resolve display problem in soonest time.


I submitted original Invoice on 4th Jan'13. On the very same got reply from DELL India that I need to submit DD of INR 1500 ( post warranty charges) @ DELL mobile's service center Vadodara and need to launch a complain and DELL India will replace my mobile with a fresh piece " ASAP".


I immediately took action and submitted DD of INR 1500 on 10th Jan'13. Strange is that when I went to submit DD, DELL mobile's service center named "Accel Frontline Limited" said that we dont work for DELL India and asked to show mail confirmation from DELL India for launching complaint and replacing mobile. Very rude & insulting response from service center.


After submitting DD on 10 Jan'13, I informed to DELL India team same and asked when I will get new replaced mobile for which I did not get any reply even though I sent many reminders.


Finally DELL India team replied on 22 Jan'13 after 2 weeks almost asking complaint no which I provided on next day on which DELL India team replied after 2 days that they have stopped manufacturing DELL XCD 35 mobile and will not be able to replace alteast 20-25 days. If I count from 10 Jan then after 2 weeks after sending many reminders DELL India team is reverting this way.


I am quite surprised to know that as per DELL India team ASAP means approx 1 month and MORE OVER WHEN DELL INDIA ASKED TO SUBMIT DD NO WHERE THEY MENTIONED / COMMUNICATED/ INFORMED THEY THEY HAVE STOPPED MANUFACTURING DELL XCD 35


How a company like DELL can behave this way to their customers. This issue is forcing me to lose my faith on DELL and for sure from next time onwards I will think 10000 times before buying any DELL product.


TILL NOW I DON HAVE ANY REPLY FROM DELL INDIA REGARDING MY CONCERN & PROBLEM RAISED ON 18 DEC'12 THROUGH E-MAILS WHICH I HAVE RAISED TILL MANAGERIAL LEVEL PERSONS IN DELL INDIA. I HAVE NEVER EXPECTED THIS TYPE OF AFTER SALES SERVICE FROM DELL ATLEAST.

DELL IS NOT ADDRESSING CONCERN AT ALL NEITHER REPLYING FOR REMINDER MAILS.