[Resolved]  Dell Studio 1558 Laptop — Dell Studio 1558 Warranty - 2

Address:

Gurgaon, Haryana

Hi

This grievance is in regard with my Studio 1558 Laptop that i purchased from Dell. After few months of its purchase the system started creating all sorts of problems i.e. Firstly its mother-board went out of order, than hard disk and soon it was realized that its DVD derive has also problem in DVD writer and so on.

The Laptop position at the moment is all its parts have multiple replacements that include mother board twice, hard disk thrice, dvd derive thrice, display panel once. Thus if we give a close look to all this it indicates the system has some inherent problem and has not been given the right kind of required support/assistance.

In the latest scenario, system is suffering from repeated display driver failures probably caused due to faulty mother board replacement (not accepting video cards/driver upgrades ) done in the month of Feb 2012 by DELL and despite of all the trouble shooting done from dell support the problem remains un-resolved. How this case has been handled during almost last three months i.e. 21 May 2012 when i first raised this issue and until now can be understood by the below details.

Dispatch Number:[protected] Dated May 21 2012
Dispatch Number:[protected] Dated Jun 18 2012
Dispatch Number:[protected] Dated jun 25 2012
Dispatch Number:[protected] Dated Jul 02 2012
Reply from Sandeep Sharma : Case#[protected] Date 06 Aug 2012
Reply From Ivan Sharath on 09 Aug 2012 : The person seems to be from DELL Incident Resolution team just gave a brief call of 5 seconds or so and just dropped a mail saying that i was tried to be contacted but was unable to reach. This clearly indicates the lack of Customer support attitude that DELL seems to have for its customers which can not be taken as positive for DELL which was once known for customer friendly assistance and support.


I hope people from Dell must understand the gravity of the problem that is being faced during the last almost one year now and take the much needed corrective action.

Many Thanks

Arun
Mail : [protected]@gmail.com