Case # :[protected]
My system service tag is HN3K8R1. It is a XPS 17. Ever since I have purchased this laptop, Last year and second week of MARCH 2013 may laptop damaged accidently (WHICH IS COVERED IN COMPLETE COVER PROTECTION)
i call Technical support team many time, then i had words with a senior guy he said the XPS model i out of order now. So, the case is now handled by the escalation team and they can't do anything. But they told me that they have sent reminders to the escalation team and I will get a call before end of the day since they are still working on the issue.
then I got call from escalation team the guy said me that my laptop will be fully replaced by dell but first i have to provide DAMAGED LAPTOP, he said he is sending me an email i have to give my address on email so that they can pick my DAMaged laptop.
I wait for email for 5 days then i call to customer care number i.e [protected] then they said "sorry for delay mam,they have sent reminders to the escalation team and I will get a call with in 24hr.
But again i didn't get any call then today on 22 march 2013 i again call to customer care number i.e [protected] and then they said "Mam your case is rejected i dont know who promised you for replacement"
I m really shocked with these lines first they promises me for replacement then after 10 day they Reject their wordings. plz tell me what i have to do now.” Was this information helpful? | 
My system service tag is HN3K8R1 (invoice no. [protected]). It is a XPS 17 laptop. I have purchased this laptop ON 14 MARCH 2012. ON MARCH 6 2013 my laptop damaged accidentally (On 6 march 2013 in my house, my feet was slipped by stairs, I had laptop in my hands then I fall down and my laptop fall down from 1st floor to ground floor. In my house maintaining work (White wash, pop etc)is going to b done so when my laptop fall down the water spilled on my laptop.) (WHICH IS COVERED IN COMPLETE COVER Warranty {which cost 10, 000 per year}) you can check their CompleteCover Service Description ( http://www.dell.com/downloads/ap/services/CompleteCover_and_CompleteCover_Guard....⇄ ) according to this my laptop should be replace or repair.
I call Technical support team on 7 March, 2013 and after that many time, then i had words with a senior guy he said the XPS model i out of order now. So, the case is now handled by the escalation team and they can't do anything. But they told me that they have sent reminders to the escalation team and I will get a call before end of the day since they are still working on the issue.
then I got call from escalation team the guy said me that my laptop will be fully replace by dell but first i have to provide DAMAGED LAPTOP, he said he is sending me an email i have to give my address on email so that they can pick my DAMaged laptop.
I wait for email for 5 days then i call to customer care number i.e [protected] then they said "sorry for delay mam, they have sent reminders to the escalation team and I will get a call with in 24hr.
But again i didn't get any call then on 22 march 2013 i again call to customer care number i.e [protected] and then they said " your case is rejected i dont know who promised you for replacement" then on 25 march 2013 Mr. Vivek call me and he said that the laptop is not damaged accidentally, I broke my laptop myself intentionally, so that’s why they reject my case.
I m really shocked with these lines first they promises me for replacement then after 10 day they Reject their wordings and said I broke it intentionally. please tell me what i have to do now.”