[Resolved]  DHL — NON DELIVERY OF DHL AWB NO [protected]

Address:

Dadra & Nagar Haveli, Dadra and Nagar Haveli

Our machiery supplier has sent some parts on Friday 24th Dec 2010 by DHL, they have international account with DHL. The machine parts were very urgent for us, as our two machines were under brakedown due to parts which were sent by our machinery manufacturers in Taiwan. Today a delivery man Named Uday came today around at 12:30 pm, he asked our office person for the payment of Rs. 2720.00 by cheque, so our accountant told him to wait only for 10 to 15 mins, as he has to enter AWB details in our software and print the cheuqe and signature of two partners, its a normal process of 10 - 15 mins. Mr Uday told our accountant that he has to deliver some other consignment nearby our factory in dadra area, so he will come agains within 30 mins. But when he didn't came till around 4:00pm, our account again called him (Uday) on [protected] and requested to deliver the consignment urgently and also informed him that cheque is ready. But the deliveryman Uday refused our accountant's all requests and rudely reply that at any cost i will not deliver the consignment today, i[censored] want to complaint higher authority u can! So we called vapi office and contacted mr umesh on telephone no. [protected], he also not agree to deliver the consignment today and replied us very badly. Due to non delivery of the parts consignment we will have to suffer too much loss in production and our export shipment will also delayed.
Except DHL INDIA, all over the world it has good service. but only in India all DHL people's behaviour is very bad and non professional.