[Resolved] DishTV — improper service | |||
Dear Sir/madam I have a platinum package of Dish TV and also have taken an AMC for the services of Rs/400 per year.The start date of the AMC is 11/10/10 and valid upto 11/10/11. I had lodged a complaint about no reception due to defective sttop box vide reference no.s 46715533 of 8th march 11 and again on 9th march ref no. 55439421.The DCC of Dehradun R.A traders and Engineers had collected the set top box and taken it for repairs at 1800hrs of 8th March 2011. and till 1800 hrs of today i.e 9th March they have not returned with repaired set top box .On calling them at [protected] they say that they have a software problem and no spare set top box and that all their technicains are in the field and they will try to replace it tomorrow i.e 10th march 2011. I do not understand the meaning of AMC and charges of Rs/ 400 if the DTH service is not resumed even after 24 hrs and the pitiable state of Dish TV agencies having no spare set top box. This probblem in set top box has happended for the 4th tiime in the last two years and i request them to do a proper job,but the repaired set does not last even for 6 months.The last repair was on 10th oct 201. of the set top box. i request you to take up with Dish TV and compensate for the problem as i am unable to see world cup. Regards K.V.Ravinder [protected]@gmail.com [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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When I wanted to activate star sport 1 channel I called customer care he said I will transfer Ur call to representative but five times i didn't get any reply who will pay my phone bill for 30 min.
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Dish TV — Improper channel Service
This is to complain about my New Dish TV connection (VC No. [protected]) bought on Oct 22, 08 from S.R Communications, Sector 31, Gurgaon (Mobile No [protected], Landline No[protected]. I bought maxi plus plan for Rs. 4290/-.Till date most of the channels like Sony, AXN, Colors, Star Movies, M TV, all star channels and many more are not coming. I complain to S.R Communication about the same but they gave me mobile no of Mr. Amit ([protected]). He promised me that channels will start coming within 4 hours but nothing has happened till date. I sent complain messages to 57575 but that also went for a toss. I called up customer care number[protected] and lodged complaint (no[protected] and I was assured that services would be activated within 24 hours but I think people there too are sleeping.
It is when local dealer couldn't help, SMS 57575 is of no use, customer care does not pick up the calls, I am writing this mail hoping that it will work. I am really fed up with Dish TV's customer handling and abusing the day I decided to buy Dish TV rather than Tata Sky or Big TV.
Taking Shahrukh Khan for publicity will not help Dish TV if it can't take care of its subscribers!! Please let me know by when all channels would get activated
Thanks,
Atul Gupta
Manager - Hindustan Times
Mobile : [protected]
161/31, Sector 31, Gurgaon