[Resolved] Dtdc Courier — Irresponsibility at the hands of DTDC | |
Dear Sir, I recently send a DD worth Rs.25000/- to my mother in Cochin from Mumbai via DTDC Courier. It was meant to serve an emergency. I sent the DD on 8th December 2007. It was not delivered for 1 week. I tried tracking on their website and it mentioned consignment on hold, contact office. My father contacted DTDC Cochin office and they said they couldnt track the address and its lying in their office. We tried contacting them (both Kochi as well as Mumbai offices) but to no avail. Finally after 1 week of struggle from our part, they said that there has been a wrong delivery. They treated it so casually and when I said that it contained a DD, they acted the most irresponsible way they could do. They even shouted at us and said mistakes happen from everyone, what can we do? It was like the most irresponsible statement that could be given by them. They said the delivery boy doesnt remember where he delivered it. Usually when a courier is delivered, they take the signature and phone number of the reciever. When I asked for this, they didnt co-operate. I asked them to repay my expenses for the courier as well as cancellation of DD which they are not ready to accept. They are completely ignoring me inspite of my continued attempts to get in touch with them. Now I face a daunting task of going to the bank and providing a request for the cancellation with some documents on stamp paper etc. More than that the money I send during the emergency is of no use now. I'm just hoping that I could recover the money before someone encashes the DD. Kinldy help me to tackle this extreme form of customer mistreatment by DTDC. Awaiting your valuable feedback on the same. Thanks and Regards, Sachin S. M : [protected] (Mumbai) Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 52 Comments | |
Comments
Hello,
This is Sanil S. My wife Deepa S was supposed to receive a consignment (# V[protected]{ Pune to Bangalore) on 8.02.10. However, we did not receive the same in the address mentioned(This happens to be the Office address of my wife). When enquired at the Madivala Office in Bangalore, Mr Manjunath confirmed that it was received at the address. When we demanded for the delivery receipt we did not get a very amicable answer. Finally after 2 days of follow up, they sent the delivery boy Mr.Murugan to the Office.
We cross checked with the security at the gate but he confirmed no one from DTDC had come on that day. Finally, as quoted by the delivery boy and your authorities from Bangalore DTDC, it was confirmed that the consignment was NOT handed over either to the recipient or the security but to some anonymous person who claimed he is from the same office. Further, the delivery boy neither called my wife(the recipient) or checked the person's ID card to substantiate whether he is from the same office and has any authority to take the consignment.
Your authorities also claim that there is no policy followed by DTDC to CALL the customer before delivering the consignment if the customer is not available at the address.This was claimed by one MR. Shashikanth again from DTDC Madivala, Bangalore.
The delivery receipt photocopy that they today handed over to my wife contains name of a person who doesn't exist in he records of the company and a number that is received by some other person. This was expected as I knew from before that the consignment was not handed over in the first place.
IMPORTANT:
As this consignment contains was very sensitive data and also the loss of this has caused immense emotional distress to me and my family I am following up with the below actions ASAP unless I receive the consignment .
Action 1: Will file a missing property due to negligence of DTDC in the Madivala Police station
Action 2: Will file a case in the consumer court, Bangalore as this is gross negligence and violation of basic protocol by your officials in Madivala office, Bangalore.
Action 3: I will definitely blog and publicize this in the event of no response from the concerned authorities.
With all due respect to your company and the top management, this incident should be a wake up call for the operations team and also a check on what kind of training do the delivery boys go through.
I shall take back my cases only on the condition of getting a written response on how my consignment can be retrieved and what kind of responsibility you will take if this consignment is misused by miscreants.
Thanks and Regards,
Sanil
This is Sanil S. My wife Deepa S was supposed to receive a consignment (# V[protected]{ Pune to Bangalore) on 8.02.10. However, we did not receive the same in the address mentioned(This happens to be the Office address of my wife). When enquired at the Madivala Office in Bangalore, Mr Manjunath confirmed that it was received at the address. When we demanded for the delivery receipt we did not get a very amicable answer. Finally after 2 days of follow up, they sent the delivery boy Mr.Murugan to the Office.
We cross checked with the security at the gate but he confirmed no one from DTDC had come on that day. Finally, as quoted by the delivery boy and your authorities from Bangalore DTDC, it was confirmed that the consignment was NOT handed over either to the recipient or the security but to some anonymous person who claimed he is from the same office. Further, the delivery boy neither called my wife(the recipient) or checked the person's ID card to substantiate whether he is from the same office and has any authority to take the consignment.
Your authorities also claim that there is no policy followed by DTDC to CALL the customer before delivering the consignment if the customer is not available at the address.This was claimed by one MR. Shashikanth again from DTDC Madivala, Bangalore.
The delivery receipt photocopy that they today handed over to my wife contains name of a person who doesn't exist in he records of the company and a number that is received by some other person. This was expected as I knew from before that the consignment was not handed over in the first place.
IMPORTANT:
As this consignment contains was very sensitive data and also the loss of this has caused immense emotional distress to me and my family I am following up with the below actions ASAP unless I receive the consignment .
Action 1: Will file a missing property due to negligence of DTDC in the Madivala Police station
Action 2: Will file a case in the consumer court, Bangalore as this is gross negligence and violation of basic protocol by your officials in Madivala office, Bangalore.
Action 3: I will definitely blog and publicize this in the event of no response from the concerned authorities.
With all due respect to your company and the top management, this incident should be a wake up call for the operations team and also a check on what kind of training do the delivery boys go through.
I shall take back my cases only on the condition of getting a written response on how my consignment can be retrieved and what kind of responsibility you will take if this consignment is misused by miscreants.
Thanks and Regards,
Sanil
DTDC — ITEMS ARE STOLEN FROM MY COURIER BAG
I HAVE SENT MY CORIER HAVING DOCKET NO Z05915135 TO DELHI AND FOUND THAT MY ITEMS ARE STOLEN FROM THE COURIER BAG. Dear sir,
I sent a parcel having gifts for valentines day to my fiance on 06/2/10 from Aurangabad state Maharashtra India to Liverpool U.K .
When i asked to DTDC Aurangabad why they not delivered my parcel they told me that it is in transit but its a very casual service you are giving .Today it had been 12 days but it is still not reached there
My consignment no N92763242.Please kindly help me to recover my parcel.
Thanks & regards,
Amarpreet kaur
cell no : [protected]
I sent a parcel having gifts for valentines day to my fiance on 06/2/10 from Aurangabad state Maharashtra India to Liverpool U.K .
When i asked to DTDC Aurangabad why they not delivered my parcel they told me that it is in transit but its a very casual service you are giving .Today it had been 12 days but it is still not reached there
My consignment no N92763242.Please kindly help me to recover my parcel.
Thanks & regards,
Amarpreet kaur
cell no : [protected]
DTDC has d most pathetic service i have ever seen...either the courier never reaches..or it reaches in small broken bits...
i recommend..one should never use this service.
these people suck
i recommend..one should never use this service.
these people suck
I HAVE SENT ONE URGENT COURIER TO MYSORE ON 5TH MARCH, 2010 FROM YOUR RAJENDRA BHAWAN BRANCH. TILL 10TH MARCH, 2010 IT WAS NOT DELIVERED AT MYSORE. FROM THE INTERNET I SEARCH FROM YOUR SITE FOR CONSIGNMENT DETAILS FROM WHICH I FOUND THAT ON 10TH MARCH, 2010 IT WAS OUT FOR DELIVERY.
WHEN A COURIER LIKE YOU CANNOT DELIVER ONE COURRIER WITHIN A PERIOD OF FIVE DAYS THEN WHY YOU PEOPLE CHARGE FIVE TIMES DOUBLE RATES FROM OTHER COURIERS. PLEASE REPLY.
HOWEVER, I AM GOING TO COMPLAINT THE SAME TO YOUR HIGHER AUTHORITIES.
WHEN A COURIER LIKE YOU CANNOT DELIVER ONE COURRIER WITHIN A PERIOD OF FIVE DAYS THEN WHY YOU PEOPLE CHARGE FIVE TIMES DOUBLE RATES FROM OTHER COURIERS. PLEASE REPLY.
HOWEVER, I AM GOING TO COMPLAINT THE SAME TO YOUR HIGHER AUTHORITIES.
DTDC — Parcel received other person
I am employee of Ministry of Rural development, NREGA Division. Some percel sent me my sister from west bengal. but 25th march this percel recived Shri Dharam Veer Singh from Krishi Bhawan but originally Shri Dharam Veer Singh are not present here( Shri Dharam Veer Singh naam ka kohi nehi he). i also contact some time DTDC office but any kind of information does not give me. so i request the above matter solve as soon as possible.Percel Consingnment No is : K[protected].
Thanking you
Sahanur Rahaman
solve the matter as soon as possible
DTDC is the worst courier ever i send a parcel on may 20 from delhi to guhati and now it june 4 but i have got my parcel yet and they are saying it will take 4 to 6 days more i dont understand why its taking that long and they are not helping me out the people working out there are dumb .I think this company should be shut down ..i bet they are coming walking all they way from delhi to guhati along with the parcel lolz... DTDC..
dtdc is the worst courier service they take delivering a courier from banglore to chennai nearly 5 days i need not seen such stupid service, DTDC has d most pathetic service i have ever seen...either the courier never reaches..or it reaches in small broken bits...
i recommend..one should never use this service.
these people suck
i recommend..one should never use this service.
these people suck
DTDC has d most pathetic service i have ever seen...either the courier never reaches..or it reaches in small broken bits...
i recommend..one should never use this service.
these people suck
please at any cost dont use this its totally useless
i recommend..one should never use this service.
these people suck
please at any cost dont use this its totally useless
DTDC Couriers — consignment stuck for a week,no feedback,no answering of phone calls no follow ups at all
i bought an item online and the seller shipped it on 18 oct 2010 to me via dtdc and it showed a online status that it reached goregaon office on 20 oct 2010,i expected to get delivery of the same by 21 oct 2010.i called up and was given the numbers of the person concerned and branch numbers on 21 itself.- no body picks up the phone you call them for 1 hour no answer
-i wrote a feedback on the dtdc website but they contaacted me after 5 days saying you have not quoted your consignment number.they should have called or mailed before to ask for the number if the WORD SERVICE means anything to them
-today as on 26 oct 2010,item still not recieved,phones still not being answered.
worst courier service i have come across so far
DTDC IS never on time
DTDC is the worst courier company it doesnt understand the meaning of customer service at all
DTDC GUDUR(Nellore Dt) AP, is worst in service.. Please don't do any courier
GUDUR(nellore dt) AP, DTDC courier service is worst. No giving proper response to the customer.
DTDC is a service. I will request all to not use this service to send any type of courier.
DTDC IS A SERVICE. I WILL REQUEST ALL TO NOT USE THIS SERVICE TO SEND ANY KIND OF COURIER.
22 January 2012
Dear Sir,
An envelope through DTDC courier was send from Eranakulam on 20/1/12 (POD No R[protected] to my residence address at Kollengodu Palakkad but the courier had not delivered at the address. Unfortunately, they had called me and told to collect from their office located at the outskirts of Kollengodu town. When questioned the owner started to threaten me (Through phone, if you need details of conversation can be provided from Kerala cyber police, time 6:49 pm) saying no courier from this centre will be delivered to me at my address (behind Kollengodu Palace, which is 1 km & as per PWD it is 0) in future or if it comes it will be destroyed, Is he only a franchise of DTDC or the CEO who take decision autonomously for DTDC? Now I feel ashamed that, I approached DTDC for my services rather than other couriers, who are operating from the heart of town and are decently behaved. Please do replay is it fare...
Regards
V.Santoshkumar
Kollengodu, Palakkad
Dear Sir,
An envelope through DTDC courier was send from Eranakulam on 20/1/12 (POD No R[protected] to my residence address at Kollengodu Palakkad but the courier had not delivered at the address. Unfortunately, they had called me and told to collect from their office located at the outskirts of Kollengodu town. When questioned the owner started to threaten me (Through phone, if you need details of conversation can be provided from Kerala cyber police, time 6:49 pm) saying no courier from this centre will be delivered to me at my address (behind Kollengodu Palace, which is 1 km & as per PWD it is 0) in future or if it comes it will be destroyed, Is he only a franchise of DTDC or the CEO who take decision autonomously for DTDC? Now I feel ashamed that, I approached DTDC for my services rather than other couriers, who are operating from the heart of town and are decently behaved. Please do replay is it fare...
Regards
V.Santoshkumar
Kollengodu, Palakkad
I have received a courier from Gurgaon on 21st jun 2012 and it has reached chennai on 25th jun 2012. It has not been delivered yet. The customer care people is not giving proper response. The call has been disconnected and call is made to DTDC office, ambattur. The consignment no. Z63768488. They have mentioned the status as "No such person". They have not made any attempts to deliver and have mentioned as if they have attempted. How come the person will not be available when am in home in same address. Why this fraudulent happens. I need immediate action over delivery.
DTDC is the worst courier service provider.. iam also have same experince like the delivery time.. and irresposibility.
krishnaprasad
krishnaprasad
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+91 80 2536 5032 [Customer Care]
DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
1. A parcel from Kolkata to Chandigarh
2 .Promised to deliver in 2-3 days took 6 ( SIX ) days.
3. One hand bag and few choclates(6 no) were missing.
4. many of the items in the parcel were broken.
Request the feature customers be careful while choosing their service.