[Resolved] Dtdc Courier — Product missing during transit | |
I, Kavya Nallapu sent a consignment on September 29th from DTDC Authorised Branch in Madhapur to be delivered to Wyra .The consignment is still not delivered .The online tracking information displays the status as "IN TRANSIT" . When enquired about the same in Khammam Super Franchisee Office , we were updated that the consignment is missing on Oct 1st and can't be delivered . The phone attendant in Khammam office was very rude during his response to the call .I raised a complaint on Oct 1st with the hyderebad head office (Complaint No:1939 , Contact Person Anuradha ) . I've also raised complaints online in the website www.dtdc.in and the complaint form no : CFD0024804 .The consignment contains a TITAN gold analog watch worth Rs 1650 along with the guarantee card and the box .I used the mention piece service of DTDC as I was suggested by the Madhapur Branch Office worker that its the most trusted and safest mode of transfer .I'm completely dissappointed by the most best service of DTDC . There customer care is just pathetic .They dont pick up the calls , they have an email ID from which we never received any replies . DTDC is the worst courier co. ever . Guys reading this complaint .Please beware of DTDC Couriers Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 80 2536 5032 [Customer Care]
DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
I, lpattabiramkrishna used services of DTDC for sending a parcel (Weight- 230 gm) to Hydrabad from visakhapatnam (consignment no:H[protected]. The service was utilized on30th September 2009.
But after three days of sending the courier from your franchise (Satya Courier Service, siripuram, visakhapatnam) the same is not delivered, the weight is decreased to 50gms and the item in the parcel is missed, why the problem occurs from such a big company like DTDC
The harassment form DTDC is not ended here, when the person at receiving end opened the courier we found the packaging is tampered and some of the items are missing from the parcel.
This is purely an unethical and unprofessional act by a reputed company like DTDC, also it leaves questions on the reliability and confidentiality of products sent through your courier.
The haressment caused by you to me is truly unacceptable and for the same i will file a Police Complaint against your organisation and will also go to media for showing the true face of your service delevery.