[Resolved] DTDC Courier & Cargo Ltd. — delayed and unconfirmed delivery of the letter by DTDC and very bad behaviour from DTDC office. | |||
Dear sir, I am Arpan Halder, final year MBBS student. My mother has expired on 01.03.2010. So now I am very upset physically and mentally also. My home at Kolkata. I have need a xerox copy of madhyamik admit card for age verification to receive my voter ID card that is very essential within 1 day. But the problem is, I am now at siliguri and the original & xerox copy of admit card is present here. So I decided to send this by DTDC to Kolkata. I have posted the it at MEDICAL MORE DTDC branch(address:NORTH BENGAL MEDICAL COLLEGE CAMPUS, SUSHRUTANAGAR POST, MATIGARA, DARJEELING DIST, Pin code- 734432, phone: [protected]/[protected]/[protected]/[protected] on 25.03.2010 at 11 am and they had promised to deliver the letter(the letter no. Is- K[protected] at the given address[Sajal kumar Halder,T-12(6th floor),CIT road scheme LV, Entally,kolkata-700014,ph-[protected]] on 26.03.2010 within 11:30 am. But the letter is not delivered even now. The main DTDC branch where my letter will be sent is present by the side of my address and also same pin code(i.e. 700014). So, it is obviously possible to deliver the lettes at the given address within 11.30 am on 26.03.2010. But the letter is not delivered even after 5.30pm. When my addressed receiver(Sajal Kumar Halder) has gone two times at the DTDC office at moulali branch to receive the lettrer hand to hand then they said that the letter is not delivered at their office even after 5.30 pm on 26.03.2010. Even i have phoned at the DTDC office(ph. No.- [protected] then they refused to tell the time when the letter will be delivered & then when I said that I will complain at CUSTOMER COMPLAINT FORUM then they have cut the phone line. Then i have tried 50 times but they have not responded to me. That is very shocking for me. Because i have given the address of a office so that i can receive the letter quirckly. [But the addressed office is normally closed at saturday and sunday that means the office is closed on 27th and 28th march 2010.I have informed to DTDC office about the closure of the office. In spite of that they had promised to deliver the letter on 26th march within 11.30 am.] Hearing that when my letter receiver(sajal kumar halder) requested to the nearby DTDC office(Moulali branch) to keep the letter for that two days in their office and he will receive the letter on 29.03.2010(Monday) then they refused to keep the letter. However, my opinion is that it is their duty to deliver the letter in time, when it is not possible it is also their duty to keep the letter for that two holidays. Please think about my problem that if the letter is not received within 29th march then my voter ID card which is needed will not be issued. So, kindly approve my request so thaj I can take the letter from the DTDC office(Moulali branch) on 29.03.2010 Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
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+91 80 2536 5032 [Customer Care]
DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
dtdc courier and cargo limited — delay in delivery
sir,i had booked a courier from warangal to hyderabad on[protected]at evening 6, numbered h55924035, containing few important papers, thru..dtdc courier and cargo service, Mg road, warangal.
i was assured that the courier would reach its destiny within the next day evening, which is hardly 150 kms from this place .
today is 16th and still my courier has not yet been delivered.
please kindly look into this issue and