[Resolved]  Dtdc Courier — Consignment lost and no response

Address:

Mumbai City, Maharashtra

I have send courier from Mumbai to Muzafferpur vide docket no. M56728888 on 19th Aug 2010 and that has still not got delivered.

The courier company says it was returned to origin because of address not sufficient.

I raised the questions:
1. If Indian Postal dept and other private courier services are delivering with same details (pin number duly provided), how come it suddenly becomes insufficient address?

2. When the mobile no. of the sender and receiver was mentioned- was was a call not made in case of any difficulty?

3. If the packet is returned to Origin (RTO)- then why have I still not received it back in Mumbai till date.

Below is the chain of mail showing ir-responsible answers and no one to address the issue.

[protected]

Awaiting for any update ……………………………………………



Shreyas Shreeman

Manager-Sales



Proteck Machinery Pvt. Ltd.

12, Kakad Industrial Estate,

3rd Cross, L J Road, Mahim,

Mumbai 400 016

Tel:[protected] , 24305679

Fax:[protected]

Mobile: +91 [protected]

-----Original Message-----
From: CSS.[protected]@dtdc.com [mailto:CSS.[protected]@dtdc.com]
Sent: Thursday, September 23, 2010 2:37 PM
To: Shreyas Shreeman
Cc: MajorClient.[protected]@dtdc.com
Subject: JEAN::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::...⇄ Docket no. M[protected] neither delivered not returned




Dear Sir/Madam,

In continuation to our earlier mail , We have forwarded a copy of your mail to our concerned officials to investigate your complaint. Hence we request you to kindly bear with us we will respond to you at the earliest.

We regret for the inconvenience caused to you.

Thanking you

Yours faithfully
for DTDC Courier & Cargo Ltd.,

Sophia.S
Customer Support Executive.

CC:Dear Jean , Please arrange to handover this C/mnt to the C/nor immediately.




"Shreyas Shreeman" <[protected]@proteck.co.in>

21/09/2010 16:52
To
<CSS.[protected]@dtdc.com>

cc
<[protected]@vsnl.com>, <[protected]@dtdc.com>, <branchccu.[protected]@mcs.dtdc.com>

Subject
Docket no. M[protected] neither delivered not returned













As written last day, I am still awaiting to get my packet if “RTO” – as your system says.



Who is responsible at DTDC to look and close this issue????????????????????????????????????????



-----Original Message-----
From: Shreyas Shreeman [mailto:[protected]@proteck.co.in]
Sent: Thursday, September 16, 2010 5:30 PM
To: 'CSS.[protected]@dtdc.com'
Cc: '[protected]@vsnl.com'; '[protected]@dtdc.com'; 'branchccu.[protected]@mcs.dtdc.com'
Subject: RE: RANJAN::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::...⇄ Docket no. M56728888 missing for last 1 month
Importance: High



Hi,



The response shows your indifferent attitude and callous approach to the entire matter. It opens many questions:



1. Why has it taken almost a month and repeated chases to get even this response

2. Your website tracking has been showing it as “in transit” for almost 20-25 days before I started shooting this mails which clearly shows it was lying somewhere or has been misplaced and now u r trying to cover it up. Also as per u’r website what was happening between 24th Aug to 10th Sep????

3. The delivery address is the complete postal address along with PIN no and other courier services are delivering consignments along with govt postal department without any hiccup. Why is then a problem only with DTDC?

4. You all insist on contact no (which has been duly mentioned on the envelope) and if there was a problem in locating the place, why was a call not given either to the person receiving the packet or the one sending it?

5. On your mention that this has been returned to origin- then why have I still not received it back in Mumbai??? Does it take a month and such agony to even have things back which u cannot deliver?



I am not satisfied with just a single line response that it is RTO and need my grievance to be addressed by right authorities.



The packet remains till date neither delivered nor returned to me.



Also, why are u silent on your flawed system of calls automatically getting disconnected in exactly 1 min when called to Bangalore – a smart rather irritating way to dissuade people from even calling u.



Shame on you and your rotting system for such irresponsible answers without getting to the root of the problem.



Shreyas Shreeman

Manager-Sales



Proteck Machinery Pvt. Ltd.

12, Kakad Industrial Estate,

3rd Cross, L J Road, Mahim,

Mumbai 400 016

Tel:[protected] , 24305679

Fax:[protected]

Mobile: +91 [protected]

-----Original Message-----
From: CSS.[protected]@dtdc.com [mailto:CSS.[protected]@dtdc.com]
Sent: Monday, September 13, 2010 5:53 PM
To: Shreyas Shreeman
Subject: RANJAN::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::...⇄ Docket no. M56728888 missing for last 1 month





Dear Sir/Madam,

Please find enclosed the tracking information of your consignment.

TRACKING INFORMATION

CONSIGNMENT NO.
M56728888

BOOKING DATE
19/8/2010

STATUS
RETURNED TO ORIGIN (RTO)

REASON FOR NON DELIVERY
Address Insufficient

REMARKS (IF ANY)
Nil




Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,



Sophia.S
Customer Support Executive.

----- Forwarded by CSS.CO/DTDC on 13/09/2010 15:33 -----

CSS.CO/DTDC

10/09/2010 08:59


To
"Shreyas Shreeman" <[protected]@proteck.co.in>

cc
branchccu.[protected]@mcs.dtdc.com

Subject
RANJAN::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::...⇄ Docket no. M56728888 missing for last 1 monthLink















Dear Sir/Madam,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you within 48hrs. Meanwhile can you provide us the destination address and contact number which will help us in further investigations.

In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.

We do hope that we are able to restore your faith in DTDC.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

Sophia .S
Customer Support Executive.



CC:Dear Ranjan , Please check and let us know the status of this C/mnt immediately .

"Shreyas Shreeman" <[protected]@proteck.co.in>

06/09/2010 23:43


To
<[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@vsnl.com>

cc


Subject
Docket no. M56728888 missing for last 1 month















Hi,



I had send rakhi vide docket no. M56728888 on 19th Aug 2010 and that has still not got delivered.



Repeated follow up at your various offices is getting no response. Personal visit to the collection centre where it was send from got me only cold stares.



Pathetic situation where u charge premium and service worst than anyone in the world. I am sick and tired of tracking this consignment and the agony and hurt feelings it is bringing to all family members.



When calling the Bangalore number listed on website, the line gets disconnected exactly in 1 min before I can tell the entire facts.



Pl. have the consignment delivered back to me along with full refund and God only knows what penalty should be imposed for such careless and ir-responsible conduct.





Shreyas Shreeman

Manager-Sales



Proteck Machinery Pvt. Ltd.

12, Kakad Industrial Estate,

3rd Cross, L J Road, Mahim,

Mumbai 400 016

Tel:[protected] , 24305679

Fax:[protected]

Mobile: +91 [protected]