[Resolved] Airtel — DTH | |||
I have been Airtel DTH subscriber since Jan’10. I took this subscription in Vadodara, Gujarat. My Customer ID is: [protected]. I have been recently transferred to Ranchi, Jharkhand. On 14th Aug, I made a call at contact center and request for re-installation of DTH at my residence in Ranchi. They booked a slot (Request no #[protected] for same for 5:00 PM on 15th Aug’10. They also informed me that they will give me call half an hour before coming to my residence I waited entire day on 15th; I did not got any call and no one visited my residence. On 16th Aug, I got a call saying that your issue has been resolved. I informed them that no one has visisted nor the reinstallation has happened. He informed me that needful will be done on 16th and I will receive a call back. No call back received. On 17th Aug, I again gave a call at contact center regarding the same issue, they took the complain[protected] and informed me that issue will be resolved before 12:35 PM on 19th Aug. I am writing this mail at 6:45 PM on 18th Aug with confidence that resolution will not come within TAT. I have written 3 mails to [protected]@Airtel.in. Attached are all the three mails. I have not received revert except for automated replies. Also attached are the reverts. I have also filled the Grievance redressal form at your website but till date I am waiting for revert. My concerns: - I am without services from last 5 days. - Balance is getting deducted daily - I have no clue when I will receive the services. To summarize, I am fed up with the pathetic services and ill treatment. I am myself working in Customer Service area. However this is my Worst Customer Service experience. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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also i was unable to see my earlier recordings during my period of short discontinuity...
i[censored] dont resolve this in four days on or before 28th march 2014, either i will shift to Tata Sky or sue u in consumer court for deficiency of service..