[Resolved]  Durian Furniture — Fraudulent practises for selling to consumers

Address:

Maharashtra

I had a harrowing experience at the Goregaon store of Durian for a sofa set my brother had bought some 2.5 years back after it broke (it actually caved in)

The store asked for Rs. 4500 as repair charges in spite of the product being under warranty

They advertise "5 years Warranty" throughout their shop by way of POSM and all other branded collateral).The fact of the matter is that they offer only 1 year of Warranty and 4 years of labour availability (but charge for the work the labour puts in)

This is very misleading and we were not informed about this at the time of purchase by the salesman and the Durian staff

Their staff treats consumers who have already made their purchase with absolute disdain and have a "Take it or Leave It" attitude

They have 'imported' furniture and consumers tend to buy it thinking that they have a safety net of 5 years in case something happens but the fact of the matter is that the product 'caved in' and needed repairs in less than 3 years

They are using '5 Years Warranty' as a sales tactic, whereas it is absolutely untrue and misleading

This post is just for the purpose of letting everyone know - purchase from Durian knowing the risks involved

Has any member had similar issues with Durian or know of anyone who got them sorted out? Will be great to know how they went about it.