[Resolved]  Durian Furniture Ltd — Problem persist continuously from purchase

Address:

Surat, Gujarat

Date:[protected]
Respected sir/madam
We had purchase dining set from your surat durion showroom on[protected].Invoice no:sur/h/cs/05/00031 name of manishkumar babulal patel. After instoling the dining set few month, its lesser spock are opened from the glass base. I had done complain to your service center and they are solved it. After few days same problem appear with other lesser spock and i had done complain to your service center and they solved that problem. I told him that time please solve this problem permenantly and if it is not possible you change this set. They told me this time we use more powerful liquid, so now this problem is not appear again. But it is not possible and this problem is contineuosly appear mor time and we had done complain every time they solve the problem, but permenantly not solved this problem.
O, i go to your showroom and meet to your mananger mr. Rajiv shukla, and told him entire cylce from the date of purchase to till today. They told me your lesser spock is damagge so you have to change it and now your warranty time period is over so you have to pay for it. I told him this problem is not came from resently this is contineuosly appear from i purchase this dining set. And also i told him you check your complain record if in your warranty time period i had not done any complain regarding this problem then i have agree to pay for it. They told me we have not previous record of complain.
They told me no one customer are stood if this type of problem contineously coming why are you not coming previously? I am so upset to listen in this. Today our respectvely nature is expensive any difficulty for us.
Today our dining sets three lesser spock is opened and glass base is free from legs. I hope you solve this problem.
Customer setisfaction is most important for the business.
Mr. Rajiv shukla told me you register your complain on [protected]@durion.In. I will give him answer.
A waiting your reply.

With regards
Manish b patel
[protected]
Surat