[Resolved] Easy Cabs — Easy Cab Drivers cheating the passengers | |||
Hi, My experience today with Easy Cab is the WORST. I took the cab at Yeshwanthpura Railway station at 10:30am & asked the driver to reach Electronic city at the earliest. But driver made me roam round the Bangalore city running the cab for 1hr40mins through 50KMs & then charged me with 780 +45 (of toll tax )= 830/-. The driver was taking always the round-n-round way only. I did travel by other cabs between Y'pur Rly Stn & E-city and never paid more than 450/-. This is nothing but Easy Cab driver making the money from innocent passengers. On contacting the Easy Cab customer service also, I did not receive appreciable response. Now I will never go for Easy Cabs & will strictly advice my friends & relatives also NOT TO GO for EASY CABS. Booking Id: B[protected] Cab No.:6144 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Sir,
We sincerely apologize for the trouble. Hope you had received a call from our CRM Desk at Bangalore. We assure you that such things won't be repeated.
Regards,
Team EasyCabs
We sincerely apologize for the trouble. Hope you had received a call from our CRM Desk at Bangalore. We assure you that such things won't be repeated.
Regards,
Team EasyCabs
Easy Cabs team called me informing - the driver has been issued with some warning letter. I am not sure if this action has been taken. But for sure they tried their level best to support their driver saying - driver has already discussed with you to take outer ring road approach before starting the trip.
But I am being cheated in all 3 ways -
a) Long route has been taken & made me travel for 51KMs instead of 25 or 26KMs only
b) My trip took 1hr 45mins instead of 1hr
c) I had to pay Rs850/- instead of Rs.400-450/-
This is NOT acceptable. And also driver was always driving in his own long way/road ignoring the BDA route suggestion boards also to increase the travel distance & charges as well.
But I am being cheated in all 3 ways -
a) Long route has been taken & made me travel for 51KMs instead of 25 or 26KMs only
b) My trip took 1hr 45mins instead of 1hr
c) I had to pay Rs850/- instead of Rs.400-450/-
This is NOT acceptable. And also driver was always driving in his own long way/road ignoring the BDA route suggestion boards also to increase the travel distance & charges as well.
Respected Parties the suffering customer and the brand which provides services. If India has to be a good country and we have to prove of honest business filled with integrity then I think some serious steps should be adopted to prove we are worth while. Mailing a reply doesn't solve the problem or ensure that things will be good.
Steps:
1. Which ever company is running or hiring out the services SHOULD & MUST OWN RESPONSIBILITY for whatever has happened (damage in any form)for the trust of any strong, wealthy, correct or incorrect customer may be a poor or even helpless person with his/her meager earnings they would have hired a service promised by a big brand name.
2. Take a suitable action over the concerned person to ensure both for the person's satisfaction-who hired the services and for the person who was representing the brand company and did not provide the right service and more so cheated the customer. That is violation of trust. Plus it is robbing a person of his/her survival for no reason which is a definite crime.
3. MOST IMPORTANT. The management SHOULD make it a point to cut/charge the extra amount that which is not for reaching from one hiring point to the destination point from the concerned violator (causing loss and bad name to the company) and make sure that the difference amount (of cheating) is sent through a very secured source to the customer who hired the brand vehicle not that particular cheating violator. The amount refunded should be enquirable by people who wish to trust the company brand so as to know that yes the management takes responsibility for such mistakes and never overlooks instances such as these with the only motto of making money.
the citizens need to be able to trust such institutions. And then only can some one feel that such companies are taking the onus on themselves to create a better India without corruption. They are also the modern Mahatma Gandhi's and are in turn contributing back in building the fractured moral social fabric of the nation.
Hope this is not to hurt or fracture anybody's sentiments BUT for the entire country to know that there are people both in the section of owners and management too who are humans and they do understand the pain and agony the mental trauma cause to someone [NO MATTER WHO - NO ONE HERE IS A CELEBRITY EXCEPT EVERY COMMON MAN] who trusted the brand that they have fielded into the socitey in the name of service to mankind. Should make every attempt WITH NO TABLE LEFT UNTURNED to restore that trust among the customers who approach your kind of service that which you have advertised and have promised to provide, from where you make the millions which is your bread and butter. Hoping that as better citizens you will assume responsibility of caring which is not only for the doctor, nurse, counselor or the air-hostess who is paid that much to do that kind of service and contribute in making a better nation of INDIA. thanks
regards
from a well wisher to see that brand India stands above reproach which can be or cannot be but yet if we could make a contribution to the best from our end our fellow citizens can live a better life compared to many on the face of the earth. Dreaming that poverty in our nation could be ended.
Steps:
1. Which ever company is running or hiring out the services SHOULD & MUST OWN RESPONSIBILITY for whatever has happened (damage in any form)for the trust of any strong, wealthy, correct or incorrect customer may be a poor or even helpless person with his/her meager earnings they would have hired a service promised by a big brand name.
2. Take a suitable action over the concerned person to ensure both for the person's satisfaction-who hired the services and for the person who was representing the brand company and did not provide the right service and more so cheated the customer. That is violation of trust. Plus it is robbing a person of his/her survival for no reason which is a definite crime.
3. MOST IMPORTANT. The management SHOULD make it a point to cut/charge the extra amount that which is not for reaching from one hiring point to the destination point from the concerned violator (causing loss and bad name to the company) and make sure that the difference amount (of cheating) is sent through a very secured source to the customer who hired the brand vehicle not that particular cheating violator. The amount refunded should be enquirable by people who wish to trust the company brand so as to know that yes the management takes responsibility for such mistakes and never overlooks instances such as these with the only motto of making money.
the citizens need to be able to trust such institutions. And then only can some one feel that such companies are taking the onus on themselves to create a better India without corruption. They are also the modern Mahatma Gandhi's and are in turn contributing back in building the fractured moral social fabric of the nation.
Hope this is not to hurt or fracture anybody's sentiments BUT for the entire country to know that there are people both in the section of owners and management too who are humans and they do understand the pain and agony the mental trauma cause to someone [NO MATTER WHO - NO ONE HERE IS A CELEBRITY EXCEPT EVERY COMMON MAN] who trusted the brand that they have fielded into the socitey in the name of service to mankind. Should make every attempt WITH NO TABLE LEFT UNTURNED to restore that trust among the customers who approach your kind of service that which you have advertised and have promised to provide, from where you make the millions which is your bread and butter. Hoping that as better citizens you will assume responsibility of caring which is not only for the doctor, nurse, counselor or the air-hostess who is paid that much to do that kind of service and contribute in making a better nation of INDIA. thanks
regards
from a well wisher to see that brand India stands above reproach which can be or cannot be but yet if we could make a contribution to the best from our end our fellow citizens can live a better life compared to many on the face of the earth. Dreaming that poverty in our nation could be ended.
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Easy Cabs — Cheats
I have had so many problems with Easy cabs so I finally stopped using this completely.Once my mother had left the mobile in the car and the driver was so nice as to call us and tell that he found the mobile and he is handing over to Easy cabs management We thanked him but when we went to pick the mobile the management completely refused to give us saying noone handed them anything
Another time i was picking up a foreigner and this driver drove so badly, when asked to slow down, he says he has another client to pick up and he is late