Easy Cabs — Cab cancellation at the time of emergency

Address:

Mumbai City, Maharashtra

Hi Team,

It was very sad and frustrating day where I booked Easy Cabs from Dombivili East to CST International Airport, Mumbai 2 days ahead with the confirmation number from the Cab Service provider A[protected] and the same got cancelled at the last moment where I was in deep need of the service. On the day of travel (29the Sep 2012), I requested the cab service Customer Care guys to send the cab little early Ganesh Immersion was happening on the same day and the same was confirmed twice. At the time of pick up, I've made a call to the customer care as there was a delay in getting the cab details, shockingly, I came to know that my booking got cancelled because of a technical reason and the same message was sent to me, but I really didn't receive any message as such. They told me to look for an alternate option at that time.

Easy Cabs denied to provide the cab and I was in a real critical situation and if there was any delay, I would have missed my flight and have incurred lot of financial and reputation loss to me and my employer.

At the last moment, I had to look for alternative and with a great difficulty, I reached airport on time. My tension for those 3 hours was really horrible and inexpressible. Just because of thee Easy Cabs, my happy journey became a highly tensed journey. I felt really bad and frustrated withe the type of courtesy they have shown to me and really their careless attitude in providing the services.

I request your highness to kindly investigate in this and sue the concerned people whose caused me inconvenience and I really don't want anyone else to face this kind of situation. Getting a flight on time and that too in Mumbai traffic is really difficult unless we start very early. Despite of booking the cab early, thee careless attitude of the cab service has disappointed me a lot. I had very sad memories before leaving India just because of Easy Cabs. Services like these are the one's who are downgrading the Indian Quality and becoming an example to others to hate India.

Please be in my shoes and think the situation of mine.

Hoping that the Cab Service guys are punished for this cause and I also hope that I receive an acknowledgement mail on [protected]@gmail.com.

Thanks and Regards,
Nagarjuna KV,
+1-[protected].