[Resolved]  Easy Cabs — Cab unavailability information not given to customer

Address:

Mumbai Suburban, Maharashtra

I had requested for a cab service from Easy cabs to pick me and my colleague @ 6:30 pm on January 17.2013,from my office in Chandivali, Andheri(East) upto Borivali (East). I received details of my booking. About an hour before the journey, they also sent me the driver and car details.
Just to confirm if the driver is on the way, I called up @ 6:15 pm, on the mobile number that had been given to me. Only to find out that the cab has broken down and this had been informed to easy cabs(I don't believe if the car was broken or he simply got a customer who had a longer trip) . However as a customer no such information regarding possible delay was sent to me. Also no alternate car details were given to me.
I called up on their hotline number, explained the situation and asked if they have any alternate cab available.
I was kept on hold for about a minute or two and then the line got disconnected. I tried calling on their hotline number a second time, and after repeating the story a second time, asked me if he can put the call on hold to retrieve the details. This time around i was completely frustrated. I told him that i have an alternate mode of transport , and i cant wait for them to put me on hold infinitely. They have to be prompt with their answer if the can provide an alternate service or not. To which the person had no answer. I finally asked him to cancel the request.I think it was completely unprofessional and unethical on the part of Easy cab services to not inform the customer if there was a problem from their end. I am not sure if after this incident,I will recommend this cab service to anybody.In our case we had opted for the cab service as both me and my colleague are expecting and travelling by any other means was not a favourable option for either o[censored]s.