[Resolved]  Easy Cabs — confirm and then Cancel

Easy Cabs — Cancellation without information

Hi,

I booked the cab in the morning to Bangalore Railway Station for 9.00 pm the same evening. I got a confirmation mail stating the same. Due to the death of a Kannada actor, there was a lot of disturbance in the city and I was counting on the cab. I asked them to check if I can pre-pone my booking to 8.30pm for the same reason. The call center was very prompt and said they will confirm by sms. Now as it happened, the 8.30pm was cancelled(which I didnt book) and 9.00pm cab never turned up. I called later and they told me that my enquiring for 8.30pm possiblity has cancelled my 9.00pm cab that was confirmed. This has happened to so mant people before and i would be really glad if there was some way to address the same.

Easy Cabs — No accountability for passengers

I had booked a cab on 11 January 2011 for evening. Approx 30 mins before coming I received a sms from easy cab confirming the driver name. Approx 15 mins before the scheduled time the driver even confirmed
that he would be coming.

But right at the scheduled time, driver called me and told me he would not be coming and to arrange a taxi for myself. The driver even said that he had a discussion with the customer care and they have asked me to book a cab for myself.

When I called customer care, they were least interested in what had happened. I told them that I was left on my own and my whole plan for the evening was impacted. But the response that I got was that they will take action against the driver.

1) When easy cabs are charging the highest in the city Rs 20 per km is this the service that we are expecting?
2) Is customer a learning place just to learn and improve the process within the organization, while customer suffers all the pain?
3) Why does the company not suffer and bear the expenses and get charged everytime for customer inexperience? Even if pizza is not hot it is for free. If your charges are highest why is there no penalty on your faliure of service.

A strong recomendation to Easy Cabs to improve your service.

I booked a cab from Easy Cab. I booked it for 8:30 pm of 05 march, 2013 and made the booking 7:30 pm of 05 march, 2013 I booked it for my parents my booking is conformed booking ID B[protected] car no 6947 chauffeur no [protected]. Chauffeur call me on 7:40 pm for pickup point & dope location after some time I received sms from easy cab dear ( dear customer, As requested by you we confirm the cancellation of your booking no B[protected] we look forward to serve you at the earliest-easy cabs )