[Resolved] Easy Cabs — Easy Cabs in Delhi - Cab not reported even after 45 minutes of scheduled time | |||
Dear All This is to inform that I was regularly taking services of Easy Cabs in Delhi and the same can be confirmed from my mobile no# [protected] in your database (though I also utilize the services of other service providers but till 5th May 2011, Easy Cab was my preferred Rental Cab Operator). I never wanted to go through the ordeal again in my life which I went through on 5th may 2011. I missed my train as the Cab from Easy Cabs not reported at my residence even after 45 minutes of the scheduled time inspite of numerous calls to the Customer Care and the Cab Driver. Finally after making alternative arrangements, reached to the Railway Station only to witness, I missed my train and more importantly missed the event for which I was scheduled to present myself. With this letter I wish to inform the authorities of Easy Cabs in particular and public in general that Easy Cabs can’t be trusted especially when one needs to catch the train or flight as there will be no end to the lies / false assurances which the customer care executives and cab drivers used to provide to the client. Though it’s futile on my part to repeat the incidence but anyhow I think it needs to be reported in public forums, just if someone can learn the lessons from my incidence and not to trust the assurances of customer care executives and Cab drivers. - I have booked Easy Cab for 5th May at 05:55 AM and the Booking ID was A[protected] allotted Car No: 0119. - I called customer care at 5:30 AM to assure if the cab is on time (which normally I do) and the executive informed that Cab will reach at the scheduled time. - I called the Cab driver at 5:40 AM to re-confirm, he informed that he is in Shahdra and needs 10-15 minutes to reach to my destination. - Again I called the Cab driver at 5:55 AM, he asked me the directions for reaching at my origin point and confirmed that within 10-15 minutes the cab will reach i.e. atmost by 6:10 AM. - I bought the same to the notice of customer care about the delay but I have been assured that the Cab will reach within 5 minutes. - I am left with no option but to wait as making alternative arrangement on my part may consume considerable time and again I called Cab Driver on 6:10 AM only to be informed that he is at Gas filling station and another 15 minutes required i.e. by 6:25 AM. I again called customer care about the harm which this delay may cause to me but in turn they assured to check the status and apologized for the delay and ultimately informed me that Cab is just about to reach. - Finally at 6:25 the Cab driver called me back, only to ask whether the Cab is still required by me and if so it will take atleast another 15 more minutes, i.e. by 6:40 AM !!! (from the tone of the driver it was clear that he was not willing to take the scheduled task, due to the reasons not known to me). - At this moment I have realised my foolishness for believing the assurances/re-assurances of customer care executives & Cab driver and finally decided to work out alternative arrangement as the above-mentioned incidences made me belive that even at 6:40 AM there is no surety that Cab will report. And atlast, I promised myself not to hire any cab from Easy Cabs under any of the circumstances whatsoever. Finally, will the authorities of Easy Cabs willing to compensate for the harm they have done to me? Reply awaited. Shubham Pandey (MOB: [protected]) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hi,
I am regular client for easy cabs for 4-5 years. I observe service is deteriorating and charges are increasing day by day.
I booked a easy cab taxi for 6.00 hrs, 11th Nov 2013. Booked on 10th night. Booking ID= A[protected]. The Cab didn’t turn up. When called the driver, he was sleeping and told he had no booking. Called back easy cab again and again. They could not arrange other and finally apologized. But it was too late. Arrived station with other local vehicle. May understand our tension, early in the morning. Train was in right time so it had left.
The easy Cabs should pay all charges and compensation for mental disturbance.
In the easycab site there is no provision for complaints. Operator told that they will communicate me officially for its redressal.
Regards,
Pranab
[protected]
I am regular client for easy cabs for 4-5 years. I observe service is deteriorating and charges are increasing day by day.
I booked a easy cab taxi for 6.00 hrs, 11th Nov 2013. Booked on 10th night. Booking ID= A[protected]. The Cab didn’t turn up. When called the driver, he was sleeping and told he had no booking. Called back easy cab again and again. They could not arrange other and finally apologized. But it was too late. Arrived station with other local vehicle. May understand our tension, early in the morning. Train was in right time so it had left.
The easy Cabs should pay all charges and compensation for mental disturbance.
In the easycab site there is no provision for complaints. Operator told that they will communicate me officially for its redressal.
Regards,
Pranab
[protected]
Similar incidence happened today. Another example of bad customer service.
I booked easy cab for 6.30PM from MGF Metropolitan mall, Gurgaon, which, I believe, is one of the known places in gurgaon, and should not require direction, especially someone driving in and around that area.
To ensure we board the cab on time, we left the work in the middle of it and came outside the mall (after confirming with the driver). As you would already know, its a hassle with drivers if you late by a minute.
Anyway, after many follow-ups and misleading promises by the driver the cab did not turn for almost an hour.
If they were not able to arrange for the cab on time or there was an issue, it must have been informed on time so we could make alternative arrangement. It was like a punishment, standing out on the road outside the mall, since driver keep telling us that he was around and would reach in 2 minutes.
I believe it is the time & convenience that we pay these exorbitant charges for, else there is not point paying your INR22.5 / km.
Surprisingly, they still don't have any option of lodging a formal complaint on their website. Don't see any reason why they shouldn't have provision for taking the complaints, unless they are afraid of being flooded with such complaints.
My booking ID was A[protected], car number 6816.
I booked easy cab for 6.30PM from MGF Metropolitan mall, Gurgaon, which, I believe, is one of the known places in gurgaon, and should not require direction, especially someone driving in and around that area.
To ensure we board the cab on time, we left the work in the middle of it and came outside the mall (after confirming with the driver). As you would already know, its a hassle with drivers if you late by a minute.
Anyway, after many follow-ups and misleading promises by the driver the cab did not turn for almost an hour.
If they were not able to arrange for the cab on time or there was an issue, it must have been informed on time so we could make alternative arrangement. It was like a punishment, standing out on the road outside the mall, since driver keep telling us that he was around and would reach in 2 minutes.
I believe it is the time & convenience that we pay these exorbitant charges for, else there is not point paying your INR22.5 / km.
Surprisingly, they still don't have any option of lodging a formal complaint on their website. Don't see any reason why they shouldn't have provision for taking the complaints, unless they are afraid of being flooded with such complaints.
My booking ID was A[protected], car number 6816.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
223
Pending
0
Resolved
80
View all 223 Easy Cabs reviews & complaints
+91 11 4308 3000
9th Floor, Videocon Towers, , Jhandewalan Extension, New Delhi, Delhi, India - 110055
View all Easy Cabs contact information
I booked a radio taxi from my Residence (Pat Par Ganj) to Rly Station (Sarai Rohilla) on 5th Feb 2013 through Easy cab. The Cab didn’t turned for more than one hour I tried 2-3 time the called said that the cab is reaching and after that their phone stopped responding. It was raining cats and dogs and after waiting for the same I have to go out a search for the local taxi. After a lot of efforts one person ready for same and charged hugely for same. The bad part is that after doing so much efforts I lost my train as I got late in reaching the station. The easy Cabs should pay the Taxi charges, Train charges and compensation for mental disturbance.
Regards,
Sunil
[protected]