Easy Cabs — Easy Cabs Irresponsible Service

I had booked a cab through the EasyCabs(Hyderabad) website on the morning of 4th September 2013 to travel from my house to the Railway station.I had booked the cab for 6:00 pm the same day. I had a booking confirmation sms from easy cab with the following details: The booking ID was :A[protected] At 5:45 pm, I got an SMS stating that "Due to non-availability of cabs in your area, We cannot process your booking.......". I rushed out to get an alternative mode but had no luck. and finally had to take my car and park in the overnight stand in the station. A couple of points I am aggrieved with are: 1. A booking confirmation shows a commitment by the company to provide the service. Not having a cab in our area is an excuse . This being a Radio Cab, can route the cabs from any area to the destination in no time. 2. The timing of sending the non-availability SMS is pathetic as it leaves with very little option for alternatives. 3. There is no response when you call back the call center . 4. The website claims that a confirmed booking would always get a cab - this is absolutely a false promise. In lieu of this I would like a strict penalty on Easycabs and not resort to advance bookings if they cannot keep up with the commitments.