Easy Cabs — DITCHED ME AT THE LAST MINUTE | |||
I booked a cab from Easy Cab, Bangalore for my pregnant wife. I booked it on 7 AUG, 2010 in the morning for city railway station to catch evening train at 4:30 pm. They said i would get an sms just before 30 Minutes, since i didnt get an sms I called them for the info. A lady picked the call asked me to wait for a second and just cut the call. I tried once gain a guy picked up and said I would get the vehicle details shortly...but after 2 minutes I got an sms saying it got canceled again because o[censored]navailability of cab in my area. Earlier it was confirmed with Booking Id B001189. This is very bad from Easy Cab's part. First they are confirming and at last minute they canceling their conformation. Their customer care disconnect the call in between and showed no response. This is height of ignorance. I don't know how this company is able to manage their customers. They should have provided us with some alternate solution; after-all it was their fault but they didn't even bother to call us nor they felt any sorry for the inconvenienced caused to us. They are fooling people. Guys!! Please please please never use their service. I was talking to my colleagues and came to know they had the similar experience with Easy Cabs before. Please use some other car rental service (any decent who cares for its customers) and please avoid their crappy service. I have all the conversation (sms) of my confirmation and cancellation at last minute. Please share If somebody has similar experience as I am planning to take some action against them. Was this information helpful? | |||
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I never wanted to go through the ordeal again in my life which I went through on 5th may 2011. I missed my train as the Cab from Easy Cabs not reported at my residence even after 45 minutes of the scheduled time inspite of numerous calls to the Customer Care and the Cab Driver. Finally after making alternative arrangements, reached to the Railway Station only to witness, I missed my train and more importantly missed the event for which I was scheduled to present myself.
With this letter I wish to inform the authorities of Easy Cabs in particular and public in general that Easy Cabs can’t be trusted especially when one needs to catch the train or flight as there will be no end to the lies / false assurances which the customer care executives and cab drivers used to provide to the client.
Though it’s futile on my part to repeat the incidence but anyhow I think it needs to be reported in public forums, just if someone can learn the lessons from my incidence and not to trust the assurances of customer care executives and Cab drivers.
- I have booked Easy Cab for 5th May at 05:55 AM and the Booking ID was A[protected] allotted Car No: 0119.
- I called customer care at 5:30 AM to assure if the cab is on time (which normally I do) and the executive informed that Cab will reach at the scheduled time.
- I called the Cab driver at 5:40 AM to re-confirm, he informed that he is in Shahdra and needs 10-15 minutes to reach to my destination.
- Again I called the Cab driver at 5:55 AM, he asked me the directions for reaching at my origin point and confirmed that within 10-15 minutes the cab will reach i.e. atmost by 6:10 AM.
- I bought the same to the notice of customer care about the delay but I have been assured that the Cab will reach within 5 minutes.
- I am left with no option but to wait as making alternative arrangement on my part may consume considerable time and again I called Cab Driver on 6:10 AM only to be informed that he is at Gas filling station and another 15 minutes required i.e. by 6:25 AM. I again called customer care about the harm which this delay may cause to me but in turn they assured to check the status and apologized for the delay and ultimately informed me that Cab is just about to reach.
- Finally at 6:25 the Cab driver called me back, only to ask whether the Cab is still required by me and if so it will take atleast another 15 more minutes, i.e. by 6:40 AM !!! (from the tone of the driver it was clear that he was not willing to take the scheduled task, due to the reasons not known to me).
- At this moment I have realised my foolishness for believing the assurances/re-assurances of customer care executives & Cab driver and finally decided to work out alternative arrangement as the above-mentioned incidences made me belive that even at 6:40 AM there is no surety that Cab will report.
And atlast, I promised myself not to hire any cab from Easy Cabs under any of the circumstances whatsoever.
I want Easy Cabs to compensate for whatever they have done to me.
Reply awaited.
Shubham Pandey (MOB: [protected])