[Resolved]  Electrolux — MONEY BACK AGAINST THE PRODUCT

I HAVE LODGED A COMPLAIN AGAINST MY DEFECTIVE MICROWAVE, PURCHASED ON 24/4/07 FROM KHOSLA ELECTRONICS, HOWRAH. A PERSON NAMED SAIFFUDDIN CAME FROM SERAMPORE SERVICE CENTRE ON 25/10/08 AND AFTER WATCHING THE MICROWAVE HE TOLD THAT THE MAGNETRON ( 3 YEARS WARRANTY ) WAS DEFECTIVE AND ASSURE ME TO ON 25/10/08 BUT HE DIDN'T COME YET. THEN, ON 26/11/08 I HAD LODGED AN ANOTHER COMPLAIN AND THE COMPLAIN NO. IS - 6K[protected]. AN EMPLOYEE HAD COME FROM SERAMPORE SERVICE CENTRE AND AFTER FOUNDING THE MICROWAVE DEFECTIVE HE TOLD THAT HE WOULD COME VERY SOON AND REPLACE THE MAGNETRON BUT DIDN'T COME YET. THEN I HAD CALLED SERAMPORE SERVICE CENTRE FOR SEVERAL TIMES AND EVERY TIME THEY TOLD THAT THEY WOULD COME SOON. ONE DAY I HAVE CALLED SERAMPORE SERVICE CENTRE AND ASKED, "THE MAGNETRON IS AVAILABLE OR NOT ?" THE PERSON WHO TOOK MY PHONE ASKED ME, "WHO ARE YOU ?" THEN I TOLD HIM, " YOU DO NOT KNOW ME, I AM MAINAK ADHYA." THEN HE TOLD ME, "CALL WHOM, WHO KNOWS YOU." AND THEN CUT MY PHONE. THEN I TOLD EVERYTHING TO KHOSLA ELECTRONICS ( ON THE MONTH OF FEBRUARY ) AND TOLD THEM TO CHANGE THE MICROWAVE OR REFUND MY MONEY. THE VERY NEXT DAY SAIFFUDDIN FROM SERAMPORE SERVICE CENTRE PHONED ME TO CHANGE THE MAGNETRON. BUT I REFUSED TO TAKE THE SERVICE BECAUSE IF THIS KIND OF SERVICE PROVIDED BY ELECTROLUX, ( WHO DEMANDED NO.1 SERVICE PROVIDER IN INDIA ) THEN IF I HAVE ANY PROBLEM IN FUTURE THEN I CAN EXPECT THE SERVICE. THEN I PHONED MR. KANWAR ( MOB NO. [protected] ) AND TOLD EVERYTHING IN DETAILS. SOMEONE ON BEHALF OF MR. KANWAR TOOK THE PHONE AND HE TOLD ME THAT HE WOULD REPLIED SOON. BUT NO ONE PHONED ME.

SO NOW I WANT MY MONEY BACK AGAINST THE MICROWAVE.