[Resolved] Elica — Extremely poor quality and bad service | |||
I had bought Elica cook-top (CT VETRO 460 DX, serial No- HK[protected] in April 2012 from my neighborhood store (Bhavani Steel, Pimple Saudagar, Pune). There are couple of problem with the top. 1. The design is severely faulty. The holes from where gas comes out located at the periphery of the burner - which causes a massive heat loss. Due to which my cooking cylinder is getting over in 15 days flat. And it happened twice since I bought it. I am thus using this cook-top only it is required - and cooking using alternative medium. Also note that the burner is made of certain alloy - not of copper as shown in the online picture here http://www.elicaindia.com/product-showcase/cooktops/CT-VETRO-460-DX-AI 2. The O-ring and other attachment got rusty within a week!!!! I had contacted a service person - Ghanashyam ([protected]) - he took away my warranty card to deposited it . I also mailed all the photos of faults. After three weeks of waiting someone named - Suren called from customer care[protected], [protected] ) on June 23 and told me - it is usage problem. I dont understand how come a stainless steel object gets rust within a week!! and how come my gas usage jumps with a new stove (I was using 4 burner stove for 6 years now, which I recently replaced for a Elica one) But after explaining him all the issues - he said he would send some representative to look at the issue. which he never did. My problem (complaint ID 24740) is still unresolved(today is July 4, 2012). My warranty card is still with Elica. I am attaching some photos which will explain the problem even further. Thanks Nilanjan Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Sep 17, 2014 Surendrapillay's response Dear Customer
As per verbal communication with you the issue has been already resolved.
For any further assistance, pl. call our customer care number[protected]/[protected], or email us at [protected]@elica.in. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care.
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2 Comments | |||
Comments
very bad at service.elica is a waste product, my suggestion is dont go for elica product .
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