[Resolved] Elica Hob Mfc3b75dxp — poor customer services | |||
I have recently purchased elica hob mfc3b75dxp and from day one it became a headache for me. Even after 2 month the distributor in Jaipur (Pioneer Associates - Mr. Sunil) and my dealer ( karishma vaishalinagar, Mr. Avinash Sharma) couldn't arrange for the said hob, stating there is shortage in the company. Strange for 2 month a company claiming to be the best in world could not provide a hob. Anyhow when I really got livid and told my dealer and distributor that I will complain about the same to top bosses they arranged a hob within 2 hrs. though I had to shell out additional 3 thousand for it. Now that I got my hob installed but even without using it for once it refuse to work properly. I registered my complain in the head office Pune and customer service lady (Miss Darshna) assured me within 48 hrs. a technician would come to check my hob. But now its more than 72 hrs. nobody came to resolve my problem. Distributor in Jaipur Mr. Sunil does not have basic courtesy to speak with customers. I wonder how will Elica be able to retain there customers in long run. When you call Pune customer service (Miss Darshna) puts your call on hold each time and disconnects the phone, never bothering to call back. Purchasing Elica products is the biggest blunder I made in my life. Everyone is so unprofessional and does not care a fig about the customer satisfaction. They look for their own convenience. Imagine how the distributor Mr. Sunil in Jaipur asked to get the customer services from Pune, if you register your complain in Pune and not Jaipur. Hope the management will take cognizance. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Sep 17, 2014 Surendrapillay's response Dear Customer
Due to system error we were not able to pull your details from the system.
Pl share with us your contact # so that we can get in touch with you to resolve the issue.
For any further assistance , pl. call our customer care number[protected] /[protected] , or email us at [protected]@elica.in. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care. Thank You Elica Customer Care
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