[Resolved]  Elica — Non working of elica mw past 7 months!

We bought four products of Elica in october,2012. One of them was the microwave( epbi mw 34L serial no: TH[protected]. This was bought from Bhagwati electricals, we have been dealing with Mr.Bobby.

Ever since we have bought this peice, it has been giving problem. I have complained about it several times since..its been 7 months, the problem has not been rectified. The elica engineers have changed the main PCB at least 3 times. Display touch PCB has been changed. The problem remains.
We have been patient all this while, and agreed to get changed whatever te engineer said was required.
On 2 feb,2013, i gave it in written that i want the peice to be replaced, since the engineers have tried and the problem was not sorted.
After that again, on 10 april,2013 they wanted to change the pcb since this particular PCB was acquired from Italy,so I was told,i agreed yet again, and yet again, the problem was not resolved.
I was promised by MR. Bobby , that this peice would now be replaced in a day or two. 12 days have again passed by, there is no news on this as yet. Everytime we call Mr.Bobby, he promises us that it would be done in a day.Today when we tried calling him, he disconnectd the phone and now not taking our calls.

This seems pure cheating. We decided to take an ELICA product expecting quality product. The service and the product both are pathetic.
What solution do we have here? Or do we need to move to the consumers forum to have this problem resolved.

Expecting an early and quick response to this, considering we have already suffered for 7 months.

Pallavi Sawhney
Sent from my iPad

[protected]
gurgaon,India