[Resolved] Elica Pb India Pvt Ltd — Faulty service & Promises | |||
We purchased Elica product (Chimney) KF11012427 , With in the span of 15 Days its char col filter burned out . When i registered a complain with customer care dated 31-Dec-2011 , ( Compliant No 17469) . They sent technician to inspect the product , both the char col filter was burned out . Technician took life time warranty card and burned filters with him and since then there was no call or email from customer care (Elica team). In spite of calling them 5 times neither warranty card was returned me nor burned filters or replacement for the filters came to me . On following up on 28 - Jan - 2011 i was told filters are not covered under warranty , i didn’t understood why it took so long time to tell me the simple answer . Secondly just think the quality of product getting delivered to customer with in 15 days its getting burned. Every time when i ask cc team for warranty card, and the reason why should i not get new char col filters on email .. they promise and do not return warranty card and also email . This is frustrating. My expectation is i should get warranty card and replacement for char col filters back if not , reason in black & white and that to asap . Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Sep 17, 2014 Surendrapillay's response Dear Customer
Due to system error we were not able to pull your details from the system.
Pl share with us your contact # so that we can get in touch with you to resolve the issue.
For any further assistance , pl. call our customer care number[protected] /[protected] , or email us at [protected]@elica.in. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care. Thank You Elica Customer Care
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 2 Comments | |||
Comments
To Elica Customer care,
Please find below email reply from your technical team engineer Dated ( Feb 3 2012 ) .
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Dear sir, Many thanks for replying, charcoal filter will be replaced by next week since we have to place an order for the same, regards your warranty card I request you to scan and mail the invoice bill and front page of the manual book where the model and serial no exists, or else I will fetch the same at time of visit. Regards, Savio Fernandes, Sr. Customer Care Executive. 37/1/1, Kondhwa Pisoli Road, Pisoli, Pune-411060IndiaTel.No.- [protected]/12www.elica.in
________________________________________________________________________________...⇄
This email i received from Savio, on 3 rd of feb since then i haven't received any Filter(Product0 or Communication from Elica Customer Care ).
When i followed up with Mr Savio he said they do not have Charcol filter available in stock . 1 & 1/2 months has been passed but no one communicated or thought o[censored]pdating me .
And what about my Warranty card .
Please find below email reply from your technical team engineer Dated ( Feb 3 2012 ) .
________________________________________________________________________________...⇄
Dear sir, Many thanks for replying, charcoal filter will be replaced by next week since we have to place an order for the same, regards your warranty card I request you to scan and mail the invoice bill and front page of the manual book where the model and serial no exists, or else I will fetch the same at time of visit. Regards, Savio Fernandes, Sr. Customer Care Executive. 37/1/1, Kondhwa Pisoli Road, Pisoli, Pune-411060IndiaTel.No.- [protected]/12www.elica.in
________________________________________________________________________________...⇄
This email i received from Savio, on 3 rd of feb since then i haven't received any Filter(Product0 or Communication from Elica Customer Care ).
When i followed up with Mr Savio he said they do not have Charcol filter available in stock . 1 & 1/2 months has been passed but no one communicated or thought o[censored]pdating me .
And what about my Warranty card .
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+91 92 4300 7666
37/1/1 Kondhwa Pisoli Road , Pisoli, Pune, Maharashtra, India - 411060
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No Charcoal filter can catch fire unless exposed directly to the flame.
It should be noted the chimney should not be operated without the baffle filter( Metal Filters) only when the baffle filters are removed for cleaning purpose the charcoal filters are exposed to the Hob / cooktop and since the charcoal filters are made of cloth and charcoal granules it can catch fire.
Today we will send our technician from H.O to analyise your kitchenhood and we can immediately resolve the same, do let us know the suitable time to visit your house.
Reference to your warranty card we can trace the same and ensure the warranty card reaches to you.
Thank you for contacting us.
Elica Customer Care.