[Resolved]  Elica — regarding chimney glass

Address:

Ghaziabad, Uttar Pradesh

Dear sir/madam,

I gaurav gupta from delhi.I purchased a chulha & chimeny from elica company before two months.At the time of purchasing dealer told me that this company is giving you guarantee of all parts for 15 years but from the time of purchase I am facing a lot of problem with chimney and chulha. There was a big incident in my kitchen my chimney glass has blast with a big sound, luckily nobody was there otherwise it could be a big accident. I called to company and made the complaint. Company representative visited my home and assured me to change my chimney glass within 2 days. I sent all the pictures with bill to the company by mail. I received a call from puna head-office, they told me the glass is not in stock so it will be change after four days, but after 4 days company called me and told that chimney glass is not in guarantee, my one fo kitchen wall glass has also broke because of big sound of chimney glass I request you please help us to change my chimney glass as well as my kitchen wall glass.I am sending you all the pictures of chimney glass as well as kitchen wall glass.My email id is ([protected]@hotmail.com) ,mobile [protected]