[Resolved] Elica — Services | |||
I purchased an elicia Chimney and Hob Last year from Nobel Enterprises. Those crooks disappered after delivering the product.despite repeated calls to come and install it, noone did it. evetually we were sent someone from divine enterprises to do the installation. Since that date noone is reachable by phone. Looks like all these shops in Bangalore have closed down. I have issues with the burners chipping of and the rubber beneath the knobs degrading. Suction no longer works. Toll Free number [protected] is crap..Noone picks up the call. I have sent emails to Customer care and noone has responded till date. Has this company left India? The instruction manual says that the charcoal filter needs to be replaced ver frequently. what do we do if noone is even picking up the calls for some basic servicing?? Since Suction is no longer working, I tried to contact someone to clean it. But in vain. I tried to clean the insides of the chimney and I bruised myself badly. I wonder if my charoal filter is working.. I would like to sue thus company for the services they are providing and I am ready to go to any lengths. I fear tomorrow when this hob stops working..What do we do in that case, Do you expect us to remove this unit and thow it into the trash.. Did we invest 50K for this? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Sep 17, 2014 Surendrapillay's response Dear Sir
Due to system error we were not able to pull your details from the system.
Pl share with us your contact # so that we can get in touch with you to resolve the issue.
For any further assistance , pl. call our customer care number[protected] /[protected] , or email us at [protected]@elica.in. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care. Thank You Elica Customer Care
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37/1/1 Kondhwa Pisoli Road , Pisoli, Pune, Maharashtra, India - 411060
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Elicia Kitchen Appliances — Services
I purchased an elicia Chimney and Hob Last year from Nobel Enterprises. Those crooks disappered after delivering the product.despite repeated calls to come and install it, noone did it. evetually we were sent someone from divine enterprises to do the installation. Since that date noone is reachable by phone. Looks like all these shops have closed down. I have issues with the burners chipping of and the rubber bands beneath the knobs degrading. Toll Free number [protected] is crap..Noone picks up the call.I have sent emails to Customer care and noone has responded till date. Has this company left India?
Suction is no longer working. I tried to contact someone to clean it. But in vain. I tried to clean the insides of the chimney and I bruised myself badly. I would like to sue thus company for the services they are providing.