[Resolved]  Eureka Forbes / Crystal Water Purification System — Bad odour in water

Forbes Crystal water purification system — Not working

The Managing Director
Eureka Forbes Limited
Your Friend for life
Bhupesh Gupta Bhavan,
85,Sayani Road,
Prabhadevi,
Mumbai 400 025
Tel.2430 1725

Dear Sir,
RE: Purchased two Forbes Crystal Water Purification Systems from A.P.Lotlikar and Sons,in Margao,Goa. On the 18th.Oct.2007,along with lots of other electric household equipments for our new Villa in S.Goa.

• Ten days later water taps for the purification were installed.
• Week later installation completed ,but not working.
• On November 11th. One of your service technician from Eurosmile declared that both the machines are broken and not working.
• Informed Lotlikars, about our frustrations and would like to return the systems, since new and under warranty. Refused when I sent them back thru our driver.
• Hence we write to you for help, angry and frustrated and taken advantage of our situation, since we are new in this country.
• Have learnt that you have better system called Inoah or something like that.
• We would very much like to return our above systems to be replaced with the latest and best water purification systems that you sell ASAP. At no further cost to us.
• We are buying Bisleri bottled water every week, additional expense and more frustrations.
• Trust you will be able to abide with your logo.
• WE GO MILES FOR YOUR SMILES
• YOUR FRIEND FOR LIFE
• Thanking you in anticipation,
• Sincerely,
• Jatindar S. and Karin Mac
• E-mail : [protected]@gmail.com
• Our address in S. Goa
• Villa “SATWANT”
• Sector IV Type
• Villa No.B-01-101,Colonia Jose Menino (C.J.M.)
• Zalor Beach,Fatrade,Varca
• Salcete,
• S.Goa 403-721
• Tel.No.[protected]
• Mob: [protected]

I am also a victim of above said problem - eureka forbes have employed some stupids as service personals they don't even understand the problem. They have actually connected the inlet to backflush in my case. Some bad odour comes every time even after the problem was rectified. Even the tap water is better and odourless.