[Resolved] Eureka Forbes — No response to service requests | |||
Hello, I purchased a unit of Eureka Forbes Elegant RO in September 2011. The product has been working fine so far, and the company had impressed me with its customer service the first two times. Like it promised, I didn't have to call anyone for servicing. The company sent an engineer on its own when the servicing was due. However, since then I have had to call every time I need to get the unit serviced, which is fine. What is not fine is that as promised the company doesn't respond to the service request within 2 days. No one even calls up. On April 24, 2013, I raised a request (complaint no. [protected]) and then I kept calling every few days as follows: April 26, 2013: First escalation, complaint no. 71132784 April 30, 2013: Second escalation, complaint no. 88409924 May 2, 2013: Third escalation, complaint no. not available May 3, 2013: Fourth escalation, complaint no. 88418390 It took them 11 days to send someone to my place. Then there was an accident and the tap started leaking, so I called up customer service again, on May 18, 2013 (complaint no.[protected]. I called up three times after that: May 22 (complaint no.[protected], May 24 (complaint no.[protected], and May 27 (complaint no.[protected]. Again, the response came after 10 days. This time I decided to use their online system. On July 30, 2013, I raised a service request (no. E7FAC12669). Again, there was no response except for an automated email. I escalated the complaint on August 5, but there was no response. Today, August 9, I tried to escalate the complain to their Head of Customer Care, Ms. Vinath Hegde, but the system doesn't seem to be working. All it does it keep asking me to escalate the request but doesn't accept the complaint :). I am thoroughly sickened by this company. The last time I had logged a complaint on https://www.consumercomplaints.in and also on Facebook, but still, the company is doing the same thing shamelessly. I wonder if I should just dump the unit and switch over to another company. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 17 Comments | |||
Comments
I have a Forbes Aquaflo. Though not covered under warranty or AMC, it was being serviced satisfactorily for years. However, last year, the technician came following numerous calls, after the complaint was escalated. My latest one of 09-Jul-2008, vide no. 51361813, has been unattended despite several reminders.
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Eureka Forbes — No response to request for service
I own a Forbes Aquafolo water purifier which is under annual maintence contract. I had given a service request on 11.7.2008 and followed it up with up with two phone call daily. Every time I was told a technician will come in one hours time. But no one has come since past 6 days.I request you to do a research and highlight this issue of pathetic serve from Eureka Forbes and warn all consumers against buying Eureka Forbes products.
Complaint No 51368907 dated 11.7.08.
Consumer ref no [protected].
Dureka Forbes is the only company which has such a pathetic attitude towards their Customers. So far I have not had any problem with any other Company regarding their products. I sincerely wish to tell customers that Eureka Forbes has just coolected money for service contract and shows no intention of providing service. I have been harassed and asked to call various numbers for the last two days
Manisha
Manisha
Eureka Forbes — No use of complaining..
Eureka forbes customer service has become the worst service provider in India. i lodged a request to come and check my eureka forbes water purifier, but still 1 week past no response from them . whenever i call they are saying the same old tune "sir, today he will come to your place'. God knows what is happening. the CSR are very much happy in generating Request no. but they are not bothered about the service.I firmly recommend all of you NOT TO TAKE ANY PRODUCT FROM EUREKA...
It's Worse ...
I am planning to lodge a complain in Consumer Forum about the Same...
I will wait for 2-3 days, or definitely i will lodge the complain...
...... — request
dear recieveri have recievd the sms from ur concerned site that i have to claim to get the chance to win 200000gb pound 0n the mobile number [protected] plz give me convinent information about thematter
dont worry brother. we r all in the same boat.u r lucky as u get some answer. here in amritsar they dont even bother to pick ur phone after receiving ur complaint and u r constrained to drink dirty water despite having installed ro system as u have opted for a bad company. advocate sanjay dhingra, amritsar, punjab
Eureka Forbes — NO response to the complaint
I have registered a complaint on 24 Apr 2010. After 5 followo ups I am still unable to get my equipment started again. I am fed up with the product and the firm. Located a guy Parvinder for the cutsomer service centre.Please let me know in casse some body came across same thing.
Eureka Forbes — Non response for service
Dear sir / madam,This is regarding " Service Contract" for our Crystal water purifier from Forbes.
We have paid a sum of Rs 2000 for the service contract that is valid from 21/07/09 to 20/07/11. The Contract recipt no is 50 .
I am fed with with their service as inspite of a lot of reminders the engineer doesnt turn up with the attachments which he needs to change . The Concerned person i.e their head Mr Sharma .. contact no [protected]. only lies that today your service would be done and the engineer will turn up . But this doesnt happen. One day he had come and checked our purifier and promised to come back with the attachments and replace them and got the service papers signed by me . 2 weeks have passed and the engineer has not turned up .
Kindy look into the matter as the same situation had arised last year too. These companies take money for providing service after the warranty periods and never fullfill their promises .
Hope action will be taken soon.
Thanking You
Shaily
[protected]
Jaipur
Eurekha Forbes — no response from customer care
We are using aquaguard RO since 2008. We recently registered a complaint on 15.08.10 regarding total stoppage of water in the collecting tank. In spite of several reminders no body had come & attended the complaint so far. not purchase the can water because I am not a regular purchaser . We are starving for drinking water. I want either replacement of machine or reimbursement, which I have paid at the time of purchase. I want immediate action from your side in this regard or else I have no other option than to move the matter to the consumer forum. Expecting your instant reply in this regard.Regards
Nithia Arasu. R
16, Ramakrishnapuram,
Mangadu,
Chennai - 600122
ph:[protected]
Reliance GSM telecom services — Automatic activation of wasteful services on cell phone
ON 27th april, 1:50 pm a cricket news service got activated on my phone no. [protected] automatically. I didnt even get any message for service activation and 30Rs were deducted from my account balance. This has happened in past also when I had my friend's reliance number with caller tune and shayari services getting activated and charge for automatically.I registered my complaint on customer care on 27th April evening. After 2 days i was told that my complaint was solved but no money was refunded back.
I dont know for how long it will go like this and its not with me only. Many other reliance users are also suffering from this problem. Please take a strict action against it soon.
i have called up da customer care load many times and most of the time they say they wont even write a complaint.. and even if they did write one, i was not refunded. So whats the use complaining. Everytime there is same excuse - "Sir, you have activated this type of service. Hence, it cant be refunded". Now actually i know you guys are in no mood to refund back what we have lost because of your faults. I told that guy on CC to write a complaint or i will complaint on consumer forum but he says the same - "Sorry sir, we cant help you in this case"
DATE: 17.05.2012
We have entered into a three year service contact for maintaining Aqua Guard on 23.03.10 paying Rs.7190 /. We regret your service engineers never turned up for routine check up and for free replacement of carbon crystal and main filter. We experience frequent problems with the machine and when we tried to contact your office over phone we were made to toil hard as your office never responded properly. Your service engineers never turn up as promised. Please make sure to send your service Engineer immediately to fix the machine .Your earliest action in this matter will be highly appreciated,
Regards,
Thanking you,
For RAMPRASAD TUBES AND BARS P LTD
We have entered into a three year service contact for maintaining Aqua Guard on 23.03.10 paying Rs.7190 /. We regret your service engineers never turned up for routine check up and for free replacement of carbon crystal and main filter. We experience frequent problems with the machine and when we tried to contact your office over phone we were made to toil hard as your office never responded properly. Your service engineers never turn up as promised. Please make sure to send your service Engineer immediately to fix the machine .Your earliest action in this matter will be highly appreciated,
Regards,
Thanking you,
For RAMPRASAD TUBES AND BARS P LTD
Reliance GSM telecom services — unnecessary balance deduction every now and then.
Subject: complaint regarding unnecessary balance deductionDear Sir/Madam,
I am Fareen Fatima an old customer of reliance's telecom services and I am not at all happy the way they respond to complaints rather they dont respond to complains at all. My no. Is [protected] I have been using it since 4 years approx. And this has been the continues problem, whenever I get my no. Topped up I would just make a call and balance would be deducted exorbitantly even after complaining twice at the customer care centres at Alma luck now. Nothing happened when I checked again they ma'am kuch nhi ho.sakta. That reply was really shocking are we that helpless?
Kindly help me solve my problem I cant change my no. As it is a old.one so please help.me
Hope to hear a positive response as soon as possible.
Regards
Fareen Fatima
[protected], [protected]
Hi Fareen,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
Hi Fareen,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOMcare
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOMcare
Eureka Forbes / Water Purifier Elegant RO — AMC services no response
We have taken AMC with eureka forbes valid till nov 2013. I requested filter change.No response from customer care. Sevice people say they dont have filter for "Free change" forgetting it is a pre paid service in the name of AMC. Due to this we are drinking a unhealthy water which may raise health issues.Security Systems
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