[Resolved]  Eureka Forbes — Non rectification of defect in Aquaguard Water Purifier

Eureka Forbes Aquaguard RO Smart — Defective Machine

I had purchased an Eureka Forbes Aquaguard RO smart on 6th Sep 08.
On the 11th water was not getting dispensed and I had called the representative who sold the machine. He had contacted the service staff who came on the 12th and said there was a lose contact and rectified the same. On 14th Sep 08, again water was not getting dispensed from the machine. I had called the customer care and lodged my complaint. Until 20th Sep 08, nobody had turned up and I had again contacted customer care. After repeated follow-up on 24th Sep 08, the technician from Eureka forbes turned up. He again opened the machine and said there was a lose contact and the water got dispensed on that day. The next day again water was not getting dispensed. The technician again turned up on 26th Sep 08 and then found that the pump is notfunctioning.
He has told that he would replace the pump on 26th Sept evening or on 27th Sept 08.
I do not understand why is he replacing the pump and not the machine.
Is Eureka Forbes not confident about the quality of their products or do most of the products have similar complaints. I had made the payment upfront with my credit card and the same has got transferred from my credit card account.
I think it is always better to make the payments to Eureka Forbes through post dated cheques as the products and services are unreliable.

Water Purifier — non-rectification of defects

The water purifier became disfunctional from 08-10-08 and complaints was lodged. Since there was Durga puja vacation, service parsonal came on 14th 'oct and examined and stated that a malfunctioning part need replacement which he assured to replace on the same day. But since then, he never turned up. To day Mr Ratan Sarma again attended and tried to fix it up with an old and used part which was not allwed by me.
In spite of being insured, the negligence on the part of sevice personals compelling me to drink water bought from the market.
Non- reciept of satisfactory service would compel me to approach the Redressal Forum for proper justice.- Mrs Manju Das, H/no-16, Namghar Path, Bhagaduttapur, Beltola, Guwahati-22, Mobile Phone No[protected].

Eureka Forbes — Defective RO water purifier and poor response to complaints

I had purchased RO water purifier (Reviva) from Eureka Forbes in Jan 2006. In the past 2 years the system has troubled us at many ocassions. After signing the AMC with the company to get the complaints resolved in time. But the repeated complaints are not received well and the technician often takes at least a week (company claims to attend to the complaints within 2 working days) and several phone calls to finally arrive and fix the system.
It has become a nuisense of late with problems arising within a month of repair. But the customer care service refuses to send anyone and just keep on passing over the complaint numbers. (ref 52081077 on 13-Oct-08 & 15-Oct-08).
It is so difficult to manage without clean purified water as the hard water supplied in our part of the city means that we can't drink or even cook food in it. And to survive on temporary arrangements for the most important ingredient of lives is almost impossible. But no amount of rebuking and complaints affects Eureka Forbes leaving us helpless.
I would never recommend anyone to buy this product because of the sole reason that if something goes wrong with the product (which it definitely will as they are designed for ephimeral existence only) then you will be left with no option but totally and helplessly dependent upon the mercy of the firm.

Sushil K Raina

yes, i agree about the complaints against eurekha forbes, better to file a case against eurekha forbes, i purchased one and half year back. everyday complaint no body bothers to resolve the problem. although i have an warranty.

eureka forbes aquaguard -r. o. — non hearing of repairing complaint

my water purifier needs some repair. i hav purchased it from kanpur. but they are not hearing my complaint

Eureka Forbes — Problem in after sales services

From the last 10 days i am regularly following with the eureka forbes people. they use to come as and when i ask but the main problem is that they are not able to make my aquagard good due to whichh i am facing water problem.
i think that the company do not have the most competent person to make it good.
i am facing a lots of problem.
they had visited 5 times but every time they are failing to repaire it i dont know why wat is the problem with this co.
i am using the aquaguard from last 10 year having very good relation with them but now i think i have to mave some other brand.
please suggest me what to do now

sir,

it is to inform that, the AMC of 13 Nos. Aqua Guard not provided by your service partner from last 6 month. it is therefore requested that immeditely action may be taken on this matter.

from
Nitin B. Mankar
Stores
National Bureau of Soil Survey & Land Use Planning Amravati Road, Nagpur
[protected]@gmail.com
Ph[protected], 2500545
(M) [protected]

Eureka Forbes service Annual maintenance — Not giving proper service

We have an Annual maintainance service with Eureka Fobes to service my Aqua gaurd regularly.My contract no is 17457965,My AMC is from 24-2-10 to 23-2-11.
From last 2 month i am calling Eurka fobes for Service but they never came for services, but a person came up with exchange offer of Aqua Gaurd like give old to Eureka fobes & buy new Aqua gaurd & get discount of Rs 1000/-.Inspite of calling again & again no one turn for servicing.I had register my complaine even in call centre but no one had came.My Complain No is 84358959..Now they Started asking for Renewal of AMC but they had not provide me last year's Service.Here i m attaching my amc 's Contract receipt. I need Justic on that .from last one month we are spending money on Bisleri inspite of having Aqua Gaurd.For any confirmation please get back to me on sheetal.[protected]@gmail.com. I am desperatly waiting for your reply on this matter. Regards, MRS. Sheetal Radadiya

Dear Sir/Ma’am,

Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your Aquaguard Enhance RO.

We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.

In order to solve your issue and prevent this problem from occurring again, we require your cooperation.

Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online. Or provide us with your service request number if you have already registered a complaint with us

Service request number ______________________________

If you don’t have the same, then please share with us your contact details. This way we can ensure that our customer service personnel will address your issue immediately.

If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com

We once again are truly sorry for the trouble you had to face.

Regards
Eureka Forbes Team

Aquaguard — When unit was under warranty motor was having problem and water was not coming properly

When unit was under warranty motor was having problem and water was not coming properly What kind of AMC is this? Why they collect the money for AMC when they doesn't check the motor problem issues