[Resolved]  Eureka Forbes / Uv Water Purifier Vijay — complaint not attended from 15 days

forbes vijay — water filter not replaced

Useless product and useless service , company person came 2 our house nd taken 1400 re on the name of replacing the filter but never come back to replce or install it even after complanning plenty of times, very pathetic responce from call center and s
ervice executive , request for strict action against unresponsible staff...

eureka forbes / Forbes vijay — Water purifier is not working

Date- 08/06/2012
Respected Sir,
I have been following up for my new Forbes Vijay Water Purifier 2L/Min Water Flow- Eureka Forbes Water Purifier Installation [protected] which I purchased on dated 21/3/2012 & invoice no 164974 from dealer & dealer details as under:

New Electric Trading Company
64, Lohar Chawl (K M Sharma Marg), Mumbai-400002
Tel[protected], 22081579, 22067389.
Email- [protected]@hathway.com, [protected]@rediffmail.com

Dealer told us that for the installation you have to call to the customer care & company people will come & do the installation job, after launching the installation request a boy had come from the company & he just hanged the machine on the wall & connected to pipe connection to the tap & was unable to start the machine & get purified water through machine. He gave the excuse that there is no proper water pressure.

I called plumber to check the water pressure & after checking he said that the water pressure is completely ok. After that I again launched a new complaint for the service. After 3 days again a person came & checked the machine & gave the same excuse.

After that I again called to the customer care & told them that water pressure is ok so please send a senior technician to solve the problem. After that he gave a no of the service franchisee & the no is [protected], I called on this no & after launching the complaint 4 to 6 times, on 5th June, 2012 he sent a technician. He opened the machine & checked it properly & told us that water pressure is absolutely ok but coil is damaged so just replace the machine.

I went to the dealer & told him that there is a fault in machine’s coil & technician told to replace the machine but the dealer is denying to replace the machine & wants to talk to the customer centre’s person, I just passed dealers contact no to franchisee person & he is not talking to the dealer.

Sir after buying a new product I have not used it for a single day & neither dealer nor service centre is solving my problem & I am just calling & launching complaints to dealer & service centre person. I hereby kindly request you to please solve my problem at the earliest because rainy season has come & we are suffering for purified water.


Thanks & Best Regards,
Shrenik Jain
Mob- [protected]
Address- 202, Om Shripal Nagar, Building No 2,
Devchand Nagar Road,
Near Baavan Jinalay Jain Temple,
Bhayander West, Thane- 401101.

Dear Mr. Shrenik Jain,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team