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[Resolved]  Ezeego — Ezeego1 - Cash Back Offer Scandal & major correction on booking site

Hi All,

I am not sure whom to raise this question. I have sent a complaint with proper screen images to ezeego but they did not reply till date.
I feel the mail sent was quite crisp and detail to avoid any confusion.

To summarize:
There is an ICICI cash back offer going on for airtline tickets. I was trying to book tickets from MUM-Vishakapatanam, which offered me a basic fare of 4000 and 5499 with taxes.
The issue here is when you move for checking out (booking) it displays some other fare + again airport tax which totals much higher.

this is complete unfair and help consumers in resolkving this issues. above all if i try to reach there customer care number i am not able to it is always busy.
each time i was kept on hold saying "all executives are busy" for nearly 10 mins and i am frustruted with this attitude. even i tried calling them at midnight being 24 X 7 service but bo reply.
If anyone is aware of law where i can complain and proper action to be taken please let me know.
I am running out of time on booking air tickets if really ezeego is offering this discounted price.
-Satish
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  7 CommentsShareTweet

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DEAR SIR,

KINDLY GIVE US THE DETAILS OF THE AIR TICKETS BOOKED THRU.MY ICICI VISA CREDIT CARD NO. ON 25.06.2008 & 28.06.2008 FOR RS. 6303/- & RS. 12606/-.

PL. BE NOTED THAT I HV NOT BOOK ANY AIR TICKETS AGAINST MY CREDIT CARD. KINDLY PROVIDE US THE DETAILS OF THE TICKETS & THE NAME OF THE PERSON SO AS TO TAKE THE MATTER WITH THE CARD ISSUING AUTHORITY.

REGARDS & THANKS,

GANESH C. GHOSH

Ezeego1 — Cash Back Offer

I have made 8-9 transactions in June 2008 with ezeego1.com at that time scheme was going on 50% cash back offer. But till now they have not made any cash back. No of times i have made a calls.
Ezeego ICICI Cash Back offer is Nice.
no cause for complaint. My experience has been pretty decent. I guess we just dont read fine print of an offer. we should know there are some requirements of any offer and sometimes we think it applies to all!. There is a cash back offer going on right now and the cash back working is pretty clear. Atleast to me.
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Ezeego is the worst service provider and a cheat company.

I had booked a ticket and while booking i opted for EMI for ICICI Credit card.
and surprise came when i got my credit card statement .

There ICICI had charged me processing fee of 1063 rupees and a service tax for amount 109 on that.

I queried from ICICI bank and they told its not their fault. EMI conversion costs and for that 7.5% is being charged.


I called Ezeego customer care and talked to Akhshita kasak.(It takes nearly 7 minutes eery time u call and some one starts responding to your call )
She also told Ezeego should not charge me and its should be the basic chages for ticket that i should have been charged .

In the page where we pay for the ticket there no where its mentioned that customer will be charged for the conversion- not even a * mark which will make the customer to think before opting for this option.
So i had opted- otherwise i would have definitely paid on my own.

Now neither Ezeego1 nor the bank is taking responsibility of this.Its definitely fault of Ezeego as they have never mention on site, FAQ or in terms and condition.

There was another surprise - The total ticket fair was 17, 725.and there was cash back of 10% for base fair (that was nearly 1600)
Now ezeego is saying my tickets are not eligible for cash back as i opted for EMI.
But This condition was also no where mentioned in terms and condition page of the offer details.
Franky in Kingfisher web site i was getting tickets for 16800 but thinking of cash back i paid 17, 725 for getting cash back of 1600..


These people are cheat, never trust them
my booking no is EZR[protected]/A
ezeego is simply the worst website and fraud company...
Ezeego is a fraud.
I booked my tickets on 25 January under the ICICI credit card cashback offer, which says book till 31st of January and get to cashback.
while booking the ticket to coupon code was accepted and said you will get cashback in 7 working days.

but now when I contacted them they says offer valid for flying before 31st Jan and they removed the offer page from website.

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