[Resolved] Ezeego1 - Air Ticket — Cheated on cash back and EMI conversion | |
Ezeego is the worst service provider and a cheat company. I had booked a ticket(EZR[protected]/A) and while booking i opted for EMI for ICICI Credit card. and surprise came when i got my credit card statement . There ICICI had charged me processing fee of 1063 rupees and a service tax for amount 109 on that. I queried from ICICI bank and they told its not their fault. EMI conversion costs and for that 7.5% is being charged. I called Ezeego customer care and talked to Akhshita kasak.(It takes nearly 7 minutes eery time u call and some one starts responding to your call ) She also told Ezeego should not charge me and its should be the basic chages for ticket that i should have been charged . In the page where we pay for the ticket there no where its mentioned that customer will be charged for the conversion- not even a * mark which will make the customer to think before opting for this option. So i had opted- otherwise i would have definitely paid on my own. Now neither Ezeego1 nor the bank is taking responsibility of this.Its definitely fault of Ezeego as they have never mention on site, FAQ or in terms and condition. There was another surprise - The total ticket fair was 17, 725.and there was cash back of 10% for base fair (that was nearly 1600) Now ezeego is saying my tickets are not eligible for cash back as i opted for EMI. But This condition was also no where mentioned in terms and condition page of the offer details. Franky in Kingfisher web site i was getting tickets for 16800 but thinking of cash back i paid 17, 725 for getting cash back of 1600.. This is really sad that they are misleading the customer with wrong or no data on your web site. Customer is not bound to pay if s/he is not aware of the charges. This information is not available on Ezeego1's site - hence Ezeego1 is the culprit These people are cheat, never trust them Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Hello Friends,
I agree with Mr. tarun kumar that Ezeego has misleading information on their Website, today i was planing to buy a single ticket from Bangalore to Mumbai for the 24th of June. Now i did enter all the pertaining details to get to the page where all the flight timings and available prices are displayed.It was clearly mentioned that the price in Blue is the basic price and the price in Red is inclusive of all taxes.
I had a kingfisher flight available at 17:45 for Rs.2629 which was in Red (inclusive of all taxes), However when i selected the flight on the next page i see that the price that is displayed is now Rs.3645, ed which is absurd because i had selected a price whih was inclusive of all taxes. I logged off and logged in thinking that maybe the price might have changed due to limited availability. So then i logged in again filled all my details again to find that the same price ticket is still available and when i try to select the plane the price changes.
I log on to the Live chat and after waiting in the queue for almost 20 to 30 min i get this Subhash on the chat i verify my identity and expalin to him aboiut the problem only to find a template returned back to me saying that the prices and availability are dynamic in nature and that on his screen he could see the price of the flight i want as Rs.3645. when i try to log to the system once again(mind you this is my 9th loggin ) what do i find the price for the ticket is now above 4000/- and i have my friend on the chat stating that he has a price of 3645 on his system and that i should book it without realising that i am not able to as the system is giving a misleading information.
By the time i log in again to try and book the ticket i find that my friend on the chat has conviniently given his parting statement and disconnecyted the chat.
I am totally disappointed and disgrunteled at the level of customer service that ezeego offers to its customers and the audicity of their Customer support agenst to call the customers liars and disconect the chat.
I hope there is some one from Ezeego reading this and able to understand what plight teh customers have to go through to book tickets on their website which gives falsifying information.
Regards
Girish
I agree with Mr. tarun kumar that Ezeego has misleading information on their Website, today i was planing to buy a single ticket from Bangalore to Mumbai for the 24th of June. Now i did enter all the pertaining details to get to the page where all the flight timings and available prices are displayed.It was clearly mentioned that the price in Blue is the basic price and the price in Red is inclusive of all taxes.
I had a kingfisher flight available at 17:45 for Rs.2629 which was in Red (inclusive of all taxes), However when i selected the flight on the next page i see that the price that is displayed is now Rs.3645, ed which is absurd because i had selected a price whih was inclusive of all taxes. I logged off and logged in thinking that maybe the price might have changed due to limited availability. So then i logged in again filled all my details again to find that the same price ticket is still available and when i try to select the plane the price changes.
I log on to the Live chat and after waiting in the queue for almost 20 to 30 min i get this Subhash on the chat i verify my identity and expalin to him aboiut the problem only to find a template returned back to me saying that the prices and availability are dynamic in nature and that on his screen he could see the price of the flight i want as Rs.3645. when i try to log to the system once again(mind you this is my 9th loggin ) what do i find the price for the ticket is now above 4000/- and i have my friend on the chat stating that he has a price of 3645 on his system and that i should book it without realising that i am not able to as the system is giving a misleading information.
By the time i log in again to try and book the ticket i find that my friend on the chat has conviniently given his parting statement and disconnecyted the chat.
I am totally disappointed and disgrunteled at the level of customer service that ezeego offers to its customers and the audicity of their Customer support agenst to call the customers liars and disconect the chat.
I hope there is some one from Ezeego reading this and able to understand what plight teh customers have to go through to book tickets on their website which gives falsifying information.
Regards
Girish
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ezeego — Misleading information on their Website
Hello Friends,This is my request to all of you that never ever believe on EzeeGo .
On their website they have a scheme called
'Book a flight using your ICICI Bank Credit or Debit Card and get upto 100% Cash back and assured 10 % cash Back'
on full registration and payment of ticket price they say that the discount is on the basic fare which is already Zero (as most of the airlines have).
They have not mentioned any where on their main page link: http://www.ezeego1.co.in/live/externalhotelbook.screen?offerpath=landingpages/flight/icici_100cb/icici_100cb_index.html&frameHeight=800&frameWidth=776&offerNo=&gclid=...⇄
containing Cash Back Grid that the discount is on Basic Fare only. We get to know about it only when we had made the full payment.This is a clear case of hiding information from the client