[Resolved]  Ezeego1. Co. In — Worst Service - Hotel Reservation

I booked Sterling Holiday Resort Lake view for 2 from 1 MAY TO 4 May (Booking Ref ID – EZR[protected] but when I reached their the hotel people doesn’t have a confirmation the same which is highly unprofessional. The story begins from here the site doesn’t have an emergency contact number only way to reach is to send a SMS and it’s mentioned they will reach us in 15 mins. I sent at 2:20pm no body bothered me to contact till 3:25pm them somebody contacts me I informed about the situation. That customer care rep have put me on hold for about 15 mins mind it I am on Roaming then there supervisor Mr. Dhiraj comes online and informed me that he have all the details and will get back to me in 5 mins. I am waiting and waiting no body called me again thrice I sent SOS SMS to the same number. Then after an hour I got a call from Mr.Vivek from operations he informed me that they are in touch with somebody from Hotel reservation and will get back to me.

Its 5:30pm now I am sitting on reception of a hotel with my wife from last 3 hours which was very embarrassing situation for both o[censored]s but who cares from ezzego they are busy with their own processes. Then after contacting so many times I asked I would like to talk with your manager they told me that there is no senior person available right now. How are you managing your operations? In this particular 1 hour I was on call with so many different people from ezzego again I am in roaming but end result we will get back to you with confirmation.

In last they called manager of Sterling lake view Mr. Aprana and he informed me that they don’t have any vacant rooms available instead they can provide me something in Sterling Valley view their sister resort which is 6 Km away from where I am standing now. I again tried to reach ezzego and informed the situation they informed me that they can’t do much apart from this and the only option I have is to go at different location.

Are you crazy people I paid you in advance and I don’t have a booking in the same Hotel, your job is to take money and let the customer suffer.

When I reached the other location it was 6:30pm I am tired due to long journey from Bangalore to kodaikanal then all this crap. That hotel manager again called somebody as Prassana in Delhi and confirmed and informed me that they have only one room available if I want take it or go. I was fuming that time after paying a sum of Rs 7654 I listening these kind of words. It was enough for me and I decided to stay their as in night I was not having any choice and above all the room was not worth what I have paid for, I contacted Vivek and informed him that would like to talk to your manager tomorrow and he said ok I will make sure before 11am somebody senior will call you. It’s almost 6 days nobody called me.

First of all I want a written apology letter from Highest authority of ezzego second who is going to pay my Rs500 roaming bill which I wasted for you guys who cant give a service (I am not writing good because that is out of your dictionary) and I need a compensation for this ill behavior, worst service and unprofessional culture of your company. It causes me mental harassment with lot of embarrassment because of your company. I am going to submit same complaint in Consumer Forum.